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Client Support Representative
2 months ago
We are looking for a dedicated Customer Support Specialist to join our team at Feufo Inc. This role is primarily remote, with a requirement for occasional onsite support for smart lock installations. As a vital member of our customer service team, you will be responsible for delivering outstanding assistance to our clients, ensuring their inquiries are addressed efficiently and effectively.
Key Responsibilities- Provide assistance to clients facing technical challenges through various communication channels.
- Deliver exceptional service to enhance customer satisfaction.
- Diagnose issues, determine underlying causes, and offer effective solutions.
- Refer complicated matters to senior support staff when necessary.
- Keep precise records of all customer interactions for future reference.
- Proficient in English communication, both in writing and speaking.
- Strong analytical skills with a focus on customer service.
- Experience with SAAS products and a background in technical support is advantageous.
- Capable of working autonomously in a remote setting.
