Veterinary Client Service Representative
3 days ago
We are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at VCA Animal Specialty Group.
This is a unique opportunity to work in a fast-paced emergency and specialty veterinary environment, providing exceptional customer service to pet owners and their families.
Key Responsibilities- Communicate effectively with clients, remaining polite, kind, and respectful at all times.
- Greet, check-in, and check-out clients, manage phone calls, and present estimates.
- Ensure clients have an excellent experience by being attentive and hospitable.
- Schedule and confirm appointments for specialty departments.
- Respond quickly and efficiently to urgent emergency triages and STAT calls.
- Process payment transactions, manage medical records, and maintain a clean and organized workspace.
- Collaborate with doctors and staff to provide exceptional patient care.
- Competitive compensation package, including medical, dental, and vision benefits.
- Comprehensive benefits package, including paid vacation, sick days, and 401(k) matching.
- Generous associate pet care discounts and health and wellness resources.
- Opportunities for professional growth and development through cross-training and training webinars.
- One year of veterinary or medical customer service experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle high-pressure situations.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.
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