Veterinary Client Service Representative
4 weeks ago
VCA Animal Hospitals is seeking a skilled Client Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and patients.
Key Responsibilities- Provide efficient and effective support to clients and patients, including greeting clients, answering phone calls, and checking in patients.
- Manage electronic medical records, reports, and correspondences, and confirm appointments and medical records are received.
- Present and explain fees regarding treatment plans and invoicing, and answer questions regarding products and services.
- Offer clients alternate payment methods and demonstrate quality decision-making skills to choose the most appropriate course of action.
- Acquire and maintain excellent listening and communication skills with those around you, including management, doctors, clients, and associates.
- 3+ years of experience in client service
- Previous experience in the medical field
- Experience in veterinary medicine, specialty medicine experience a plus
- Compassion for pets and people
- Thrives in a fast-paced environment and can manage under pressure
- Exceptional communication skills required
- High emotional intelligence
VCA Animal Hospitals offers a competitive compensation and benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more.
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.
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