Strategic Account Manager

3 days ago


San Francisco, California, United States Milestone Technologies Full time
About the Role

Milestone Technologies is seeking an experienced and highly successful Strategic Client Executive to join our growing team. As a Strategic Client Executive, you will be responsible for driving growth for Milestone in the strategic accounts by partnering with the Milestone delivery and operations teams.

Key Responsibilities
  • Develop and execute a holistic plan to drive revenue growth and market share expansion within strategic accounts.
  • Manage and cultivate C-level relationships with Milestone's largest strategic customers.
  • Identify new business opportunities with existing clients and develop strategies to improve account performance.
  • Build and maintain strong, long-lasting customer relationships.
  • Oversee customer account management, including negotiating contracts and agreements.
  • Forecast and track key account metrics, including P&L management.
  • Assist with challenging client requests or issue escalations as needed.
  • Develop a deep understanding of the client landscape, including services used, competitors, key contacts, and politics.
  • Collaborate closely with internal peer groups and client teams for effective partnering.
  • Leverage all resources for pre- and post-sales support to maximize close ratio and client satisfaction.
  • Formulate comprehensive plans that include account mapping, addressable market analyses, and other strategic initiatives.
Requirements
  • 8 years of experience in the Technology Industry with specific Sales/Account Management experience in IT Managed Services.
  • 5 years of technical experience preferred.
  • A track record of managing a large complex managed services account is a must.
  • Multi-year track record of growing revenue across the account set of responsibility through the development of account and offering-specific sales strategies.
  • Demonstrated capability to work effectively with cross-functional teams.
  • Exceptional verbal and written communication skills.
  • Proficient in industry and technology trends.
  • Strong professional reference base, including customers.
  • The ideal candidate will offer specific examples of account growth and management over an extended period of time.
  • Ability to travel to client sites as needed.


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