Strategic Account Manager
3 days ago
We are seeking a highly skilled Strategic Account Manager to lead a team of professionals responsible for the growth and development of key business relationships. As a key member of our team, you will be responsible for driving business objectives and developing strategies to achieve growth and a positive experience for our clients.
Key Responsibilities- Coach, mentor, and develop a team of Strategic Account Managers to ensure they have the skills and knowledge needed to succeed in their roles.
- Contribute to goal setting for your team to align with organizational objectives and contribute to business strategy development.
- Build and cultivate strong relationships with clients and internal stakeholders, providing trusted advice and advocacy while monitoring client satisfaction.
- Identify, optimize, and scale improvements that can benefit a large set of customers, driving efficiencies through tools and processes, simplifying SOPs, and partnering with external teams to align programs.
- Manage recruiting and hiring efforts across direct team and broader organization.
- 6+ years of professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.
- 5+ years of professional experience developing and leading teams while driving organizational goals.
- Bachelor's degree or equivalent practical experience.
- Experience building customer relationships, identifying business opportunities for clients, and increasing adoption and utilization of company products.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
- Superior communication and presentation skills.
- Effective territory/account management.
- Strategy development with multi-phase execution and delivery.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical, account management, and productivity tools.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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