Account Success Manager

3 weeks ago

Canby, Oregon, United States Franklin Electric Full time
Customer Success Specialist - Aftermarket Parts

Department: Sales / Marketing

Employment Type: Full Time

Location: US - Oregon - Canby

Reporting To: Jennifer Newsome

Overview

At Franklin Electric, our vision for Customer Success is straightforward: "We aim to be an essential partner to our top clients, transforming them into loyal advocates through our comprehensive understanding of their needs, product knowledge, and holistic support. Our initiatives will enhance revenue growth, customer loyalty, and market reach. This position is dedicated to providing comprehensive account and relationship management for our key clients, ensuring best practices and innovation to maximize value for the organization." The primary objective is to elevate customer satisfaction, retention, and the adoption of critical product and service features within a specific market segment.

Key Responsibilities

Essential Duties and Responsibilities
  • Serve as the primary point of contact for our top clients, managing everything from order processing to accounts receivable support and issue resolution.
  • Anticipate client needs proactively and identify potential opportunities or challenges, making recommendations and facilitating necessary actions.
  • Support marketing initiatives aimed at establishing new relationships and expanding our customer base.
  • Act as the voice of the customer, liaising with marketing, product development, professional services, and sales teams.
  • Build and strengthen relationships with clients by understanding their business goals and delivering exceptional support.
  • Maintain regular communication with clients regarding updates, concerns, and suggestions.
  • Analyze feedback and benchmark data to launch innovative initiatives that align with customer expectations and needs.
  • Identify opportunities for upselling, new product introductions, and managing inventory effectively.
  • Oversee deliverables to ensure alignment with the team's strategic objectives.
  • Utilize customer benchmark data to highlight successes and provide ongoing optimization recommendations.
  • Coordinate with internal departments, including Product Managers, Sales, and Marketing.
  • Organize workflows to meet client timelines and requirements.
  • Complete necessary forms and customer requests efficiently.
  • Travel as needed for customer visits, trade shows, and events.
  • Perform additional duties as assigned.
Supervisory Responsibilities
  • None
Core Competencies
  • Problem-solving
  • Follow-up
  • Initiative and results-oriented
  • Project management
  • Planning and organization
  • Self-motivated
Skills, Knowledge, and Expertise

Skills and Abilities
  • Dependable and self-driven, demonstrating initiative
  • Results-focused and goal-oriented
  • Customer growth-oriented
  • Effective communication skills, both written and verbal
  • Strong analytical and problem-solving abilities
  • Professional demeanor in all interactions
  • High attention to detail and accuracy
Education and Experience
  • Bachelor's degree preferred
  • Three to five years of relevant experience in customer service, customer experience, or a related field required
Computer Skills

Basic: Alphanumeric data entry; word processing/typing

Advanced: Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint

Desirable: Experience with JDE and Microsoft Dynamics

Certificates and Licenses
  • None
Physical Activities
  • Regularly required to sit, talk, or hear
  • Frequently required to use hands for various tasks
  • Occasionally required to stand, walk, climb, or balance
Environmental Conditions
  • This position is not subjected to harmful environmental conditions
  • The noise level in the work environment is usually moderate
Why Work at Franklin Electric?

Joining the Franklin Electric team not only offers exceptional benefits but also opens doors to future growth opportunities. Experience peace of mind with a reputable company while making a meaningful impact.

  • Client Success Advocate

    3 weeks ago

    Canby, Oregon, United States Franklin Electric Full time

    Customer Success Specialist - Aftermarket PartsDepartment: Sales / Marketing Employment Type: Full Time Location: Remote Reporting To: Jennifer Newsome OverviewAt Franklin Electric, our vision for Customer Success is clear: "We aim to be an essential partner to our top clients, transforming them into loyal advocates through comprehensive customer insights,...

  • Financial Accountant

    4 days ago

    Canby, Oregon, United States Baffa Solutions Full time

    {"title": "Financial Accountant", "content": "Job SummaryBaffa Solutions is seeking a highly skilled Financial Accountant to join our team. As a key member of our finance department, you will be responsible for monitoring financial data, preparing accurate statements, and ensuring compliance with legal regulations.Key ResponsibilitiesMonitor and analyze...

  • Senior Accounting Supervisor

    3 weeks ago

    Canby, Oregon, United States Versova Inc Full time

    Job OverviewPosition Summary:The Senior Financial Operations Accountant at Versova Inc. plays a pivotal role in overseeing daily financial activities while ensuring accurate reconciliations. This position is integral in establishing robust policies, controls, and procedures that safeguard the company's assets. The Senior Accountant will deliver precise and...

  • Lead Senior Accountant

    3 weeks ago

    Canby, Oregon, United States Versova Inc Full time

    Job OverviewPosition Summary:The Lead Senior Accountant at Versova Inc. plays a crucial role in overseeing daily financial operations while ensuring comprehensive reconciliations. This position is essential in establishing robust policies, controls, and procedures that safeguard the company’s assets. The Lead Senior Accountant will deliver precise and...

  • Senior Financial Operations Accountant

    2 weeks ago

    Canby, Oregon, United States Versova Inc Full time

    Job OverviewPosition Summary:The Senior Financial Operations Accountant at Versova Inc. plays a pivotal role in overseeing daily financial activities while ensuring accurate reconciliations. This position is essential in establishing robust policies, controls, and procedures that safeguard the company's assets. The role involves delivering precise and timely...

  • Field Account Executive

    3 weeks ago

    Canby, Oregon, United States EquipmentShare Full time

    Join EquipmentShare as a Territory Account Manager EquipmentShare is seeking a dedicated Territory Account Manager to enhance our Core Solutions rental division. This role is pivotal in broadening our customer network by fostering connections with contractors and key decision-makers in the construction sector. Our Core Solutions branches provide a diverse...

  • Multifamily Sales Account Executive

    3 weeks ago

    Canby, Oregon, United States Astound Broadband Powered by Wave Full time

    Join Astound Broadband Powered by Wave as a Multifamily Sales Account Executive and play a pivotal role in driving sales within the multifamily residential sector. This position offers a chance to engage with potential clients, foster relationships, and surpass sales targets while being part of a dynamic team that values your contributions.Key...

  • Credit Manager

    2 weeks ago

    Canby, Oregon, United States American Metals Corporation Full time

    Job DescriptionAmerican Metals Corporation is seeking a highly skilled Credit Manager to join our team. This is a fantastic opportunity to work in a stable industry with a reputable company, offering a chance for professional growth and development.Key Responsibilities:Oversee the administration and management of credit in accordance with established credit...

  • Manufacturing Operations Manager

    3 weeks ago

    Canby, Oregon, United States Milegon LLC Full time

    Job OverviewPosition Title: Plant ManagerDepartment: OperationsReports To: Vice President of Operations and TechnologyFLSA Status: ExemptPosition SummaryThe Plant Manager plays a pivotal role in managing all operational facets of our manufacturing facility. This position demands a strategic leader equipped with robust operational, technical, and personnel...

  • Administrative Manager

    1 week ago

    Canby, Oregon, United States Express Employment Full time

    Job SummaryWe are seeking an experienced Administrative Manager to join our team at Express Employment Professionals. As an Administrative Manager, you will be responsible for providing administrative support to our office and ensuring the smooth operation of our business.Key ResponsibilitiesGeneral Office Management: Provide administrative support to our...

  • Regional Sales Manager

    3 weeks ago

    Canby, Oregon, United States EquipmentShare Full time

    Join EquipmentShare as a Territory Account Manager EquipmentShare is seeking a dedicated Territory Account Manager to oversee our Core Solutions rental operations. This role focuses on enhancing our client network by establishing strong connections with contractors and construction firm leaders. Our Core Solutions branches provide a variety of equipment...

  • Manufacturing Operations Manager

    3 weeks ago

    Canby, Oregon, United States Milegon LLC Full time

    Job OverviewPosition Title: Plant ManagerDepartment: OperationsReports To: Vice President of Operations and TechnologyFLSA Status: ExemptPosition SummaryThe Plant Manager is tasked with the comprehensive oversight of our manufacturing facility. This pivotal role demands a strategic leader equipped with robust operational, technical, and personnel management...

  • Maintenance Technician II

    1 week ago

    Canby, Oregon, United States CRMG Full time

    About the RoleWe are seeking a highly skilled Maintenance Technician II to join our team at Commercial and Residential Management Group (CRMG). As a key member of our property management team, you will be responsible for performing daily upkeep and cleanliness of our buildings, landscaping, amenities, parking lot, and trash areas.Key ResponsibilitiesPerform...

  • Customer Engagement Specialist

    3 weeks ago

    Canby, Oregon, United States Franklin Electric Full time

    Customer Success Specialist - Aftermarket PartsDepartment: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Jennifer Newsome OverviewAt Franklin Electric, our vision for Customer Success is straightforward: "We aim to be an essential partner to our most valued customers, transforming them into loyal advocates through...

  • Ready-Mix Driver

    3 days ago

    Canby, Oregon, United States Heidelberg Materials US, Inc. Full time

    Job SummaryWe are seeking a skilled Ready-Mix Driver to join our team at Heidelberg Materials US, Inc. in Canby, OR. As a Ready-Mix Driver, you will be responsible for safely and efficiently operating a large concrete truck in various settings.Key ResponsibilitiesDeliver concrete to customers in a timely and customer-focused manner.Work with customers on...

  • Ready-Mix Driver

    3 days ago

    Canby, Oregon, United States Heidelberg Materials US, Inc. Full time

    Job SummaryWe are seeking a skilled Ready-Mix Driver to join our team at Heidelberg Materials US, Inc. in Canby, OR. As a Ready-Mix Driver, you will be responsible for safely and efficiently operating a large concrete truck in various settings.Key ResponsibilitiesDeliver concrete to customers in a timely and customer-focused manner.Work with customers on...

  • Customer Service Associate

    2 weeks ago

    Canby, Oregon, United States Canby Builders Supply Full time

    Job OverviewCanby Builders Supply is recognized for its exceptional service and commitment to customer satisfaction. As a Cashier, you will play a crucial role in delivering outstanding customer service while managing cash and credit transactions through our point-of-sale (POS) system.Key Responsibilities:Your duties will include, but are not limited...

  • Event Coordination and Marketing Expert

    3 weeks ago

    Canby, Oregon, United States Oregonchamber Full time

    Position Overview:We are looking for a dedicated and skilled Event Coordination and Marketing Expert to enhance our organization’s outreach and engagement efforts.About Us:The Oregon Chamber has been a pillar of support for local businesses, fostering community growth and collaboration.Key Responsibilities:As an Event Coordination and Marketing Expert,...

  • Automotive Sales Consultant

    3 weeks ago

    Canby, Oregon, United States Dick's Auto Group Full time

    Position OverviewWe are seeking enthusiastic individuals eager to embark on or advance their journey in the automotive sector as a Sales Consultant.Dick's Auto Group is a reputable automobile sales organization known for its excellence in customer service and sales performance. We are looking for driven sales consultants who are dedicated to mastering...

  • Ready Mix Driver

    6 days ago

    Canby, Oregon, United States Heidelberg Materials US, Inc. Full time

    Job SummaryWe are seeking a skilled Ready Mix Driver to join our team at Heidelberg Materials US, Inc. in Canby, OR. As a Ready Mix Driver, you will be responsible for safely and efficiently operating a large concrete truck in various settings.Key ResponsibilitiesDeliver concrete to customers in a timely and customer-focused manner.Work with customers on...