Customer Service Representative: Luxury Brand

7 days ago


New York, New York, United States LEAP Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Leap, a leading retail company. As a Sales Associate, you will be responsible for creating a positive and memorable experience for our customers, building brand loyalty, and driving sales.

Key Responsibilities
  • Provide exceptional customer service and create a welcoming environment for customers
  • Assist customers in finding products and answering questions about our brands and products
  • Process transactions and maintain a high level of accuracy with cash handling and inventory management
  • Participate in visual merchandising and store maintenance to ensure a visually appealing store environment
  • Support the initiatives of the leadership team to drive sales, customer engagement, and operational excellence
  • Model reliability and flexibility by being able to work varied hours and days to meet the needs of the business
  • Support other brands in the market/cluster that are under the Leap umbrella for new store openings, activations, and/or for additional coverage
  • Embraces learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
  • Capable and willing to perform opening and closing tasks in the store; potential to carry store keys
  • Must be at least 18 years of age
  • One or more years of customer service and/or retail experience; background in similar category preferred
  • Comfortability working with/using a ladder and lifting a maximum of 50lbs
  • Maintain an active floor presence, including standing and walking for extended periods of time
Requirements
  • Customer Obsessed & Service Oriented- Ability to initiate genuine connections, create a hospitable environment, anticipate customer needs and possess excellent selling skills
  • Team Oriented- one team mindset, communicates clearly & proactively seeks opportunity to support others
  • Professional- punctual, accountable and honest; takes initiative, accountability and demonstrates strong work ethic
  • Brand/Category Expert- Keeps up with trends, fashion and news in related industries; shows passion and ability to teach and educate customers within a specific category
  • Adaptable & Entrepreneurial- Ability to be adaptable in multiple situations with a growth mindset and takes initiative to drive for results and proactively creates solutions to solve problems
  • Detail Oriented- operates with high efficiency and effectiveness, consistently produce polished and quality work
What We Offer
  • Employee discount on product
  • 401k
  • Bonus Eligible
  • Flexible working hours/schedules
  • Employee Assistance Program


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