Client Relations Coordinator

2 weeks ago

Grand Rapids, Michigan, United States LHH Recruitment Solutions Full time
Position Overview

The Client Relations Coordinator plays a vital role in ensuring top-notch support for clients by addressing inquiries, providing effective solutions, and maintaining precise data management. This position involves handling incoming communications, resolving client issues, and utilizing data management tools to enhance customer satisfaction. The ideal candidate is meticulous, tech-savvy, and committed to delivering outstanding service while ensuring operational efficiency.

Key Responsibilities
  • Respond to incoming client communications promptly, offering assistance and relevant information.
  • Address client concerns and resolve issues by adhering to established protocols and providing suitable solutions.
  • Accurately input client information, orders, and other pertinent details into the company’s database.
  • Leverage data management tools to organize, maintain, and analyze client data, generating reports as necessary.
  • Collaborate effectively with internal teams to meet client needs and provide insights on recurring challenges.
  • Process client orders and support order tracking, ensuring clients are informed about their requests.
  • Maintain a positive and professional demeanor in all client interactions, ensuring satisfaction and timely issue resolution.
  • Stay updated on product offerings, promotions, and policies to provide clients with current information.
  • Assist with various administrative tasks as needed, including documentation and reporting.
Required Qualifications
  • High school diploma or equivalent (Bachelor's degree in a relevant field is advantageous).
  • 1-2 years of experience in client service or a similar role.
  • Proficiency in data management tools, including data entry and spreadsheet management.
  • Strong verbal and written communication skills, with the ability to handle client calls in a courteous and professional manner.
  • Exceptional attention to detail and accuracy in data entry tasks.
  • Strong organizational and time management abilities.
  • Capability to work independently as well as collaboratively in a dynamic environment.
  • A positive attitude with a dedication to providing excellent client service.
Compensation Details

Hourly pay ranges from $17.00 to $19.00.

Benefits

Our associates enjoy a range of benefits including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. We offer flexibility in choosing coverage that meets individual needs. Associates may also be eligible for paid leave, including Sick Leave and other paid leave as required by law, along with Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

For more information on our privacy practices regarding candidate information, please refer to our Candidate Privacy Information Statement.

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