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Client Relations Specialist

2 months ago

Grand Rapids, Michigan, United States Graebel Companies Full time

Position Overview:

The role of a Relocation Services Coordinator involves assisting clients during their relocation journey, ensuring a seamless transition in accordance with corporate policies.

Key Responsibilities:

  • Manage a portfolio of clients currently renting properties, ensuring accurate auditing of expense reports and related services.
  • Implement client relocation policies for individuals moving within North America.
  • Facilitate authorized relocation services, including the shipment of personal belongings, rental assistance, temporary accommodations, and real estate agent coordination.
  • Develop a foundational understanding of IRS regulations pertinent to relocation.
  • Guide clients through the expense management process.
  • Establish and nurture relationships with third-party service providers and internal teams.
  • Ensure compliance with service level agreements.
  • Maintain accurate records in company systems regarding client relocations.
  • Perform additional duties as assigned.

Required Skills:

  • Exceptional customer service abilities.
  • Strong organizational, time management, and problem-solving skills.
  • Ability to work autonomously as well as collaboratively within a team.
  • Professional demeanor in all communications.
  • Analytical thinking and effective problem-solving capabilities.

Preferred Qualifications:

  • Proficiency in Microsoft Office Suite.
  • 1-3 years of experience in an office environment.
  • Experience in relocation or real estate sectors.
  • Frequent telephone communication experience.

Experience Requirements:

A working knowledge of Microsoft Outlook is essential. A bachelor's degree is preferred; however, relevant experience in real estate or relocation may be considered in lieu of formal education.

Company Overview:

Graebel Companies, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.