Client Relations Supervisor

2 weeks ago

Grand Rapids, Michigan, United States The Ladders Full time

Are you looking for an organization that values the growth and development of its employees while promoting a balanced work-life environment? At The Ladders, we provide that and much more.

Join our team as a Client Relations Supervisor.

This pivotal position entails guiding and nurturing the Client Relations support team to deliver exceptional service for products and services to our clients and internal stakeholders.


Key Responsibilities:

  • Facilitate training on departmental policies, procedures, and best practices.
  • Mentor the Client Relations team in managing complex customer interactions.
  • Directly address escalated client service issues.
  • Conduct performance assessments and regular check-ins.
  • Promote trust and teamwork within the department.
  • Supervise client service inquiries across multiple communication channels.
  • Lead the resolution of critical inventory and order management challenges.
  • Proactively identify and resolve client concerns.
  • Collaborate with other departments on various initiatives.
  • Stay updated on industry trends and recommend improvements for the department.
  • Work with IT to explore technological advancements.

Additional Responsibilities:

  • Support organizational sales efforts.
  • Generate reports and presentations regarding departmental performance.
  • Communicate necessary modifications and updates to clients.
  • Assist in managing client feedback and complaints.
  • Contribute ideas for enhancing operational efficiency and client service.
  • Be open to flexible working hours as required by client needs.

Qualifications:

  • A Bachelor's degree in a relevant field is preferred.
  • At least 8 years of experience in customer service.
  • Strong leadership skills with an emphasis on team development.
  • Excellent verbal and written communication abilities.
  • Detail-oriented and well-organized.
  • Proficient in computer applications and database management.
  • Solid understanding of Microsoft Office Suite.
  • A collaborative team player.

About Us:
The Ladders is dedicated to providing top-notch services and support in the professional landscape.

We specialize in connecting professionals with opportunities that align with their career aspirations.



Our Offerings:

  • Comprehensive benefits package including health and wellness programs tailored for you and your family.
  • A supportive work-life balance.
  • Medical, dental, and vision insurance.
  • Life insurance and flexible spending options.
  • Flexible scheduling and summer hours.
  • Employee Assistance Program and retirement plan options.
  • Generous leave policies and educational support.
  • Continuous training and professional development opportunities.
  • Employee product purchase program.

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