Client Relations Specialist

2 weeks ago


Grand Rapids, Michigan, United States Pilot Freight Service Full time

Client Relations Specialist

Job Category: Customer Support

Requisition Number: CUSTO004652

Job Overview

This position is essential for maintaining effective communication with clients, logistics partners, and internal teams.

Key Responsibilities:

  • Engage in consistent and precise communication with customers and logistics agents.
  • Provide accurate pricing estimates for shipments.
  • Monitor and trace the progress of shipments, addressing any issues that arise.
  • Coordinate delivery and recovery schedules with various logistics partners, ensuring timely updates to all involved parties.
  • Maintain and update customer information records.

Qualifications:

Applicants should possess a background in customer service, demonstrating attention to detail and strong computer and communication skills. The ability to manage multiple tasks in a fast-paced environment is essential.

Skills:

  • Detail-Oriented: Capable of executing tasks with thorough attention to detail.
  • Team Player: Collaborates effectively within a team setting.
  • Enthusiastic: Exhibits a strong interest and eagerness in the role.
  • Dedicated: Committed to tasks with integrity and loyalty.

Motivations:

Preferred candidates are those who are inspired by opportunities for growth and increased responsibilities.

Education:

A minimum of a high school diploma is required.

Experience:

2-3 years of experience in customer service is necessary.

Licenses & Certifications:

This organization is an Equal Opportunity Employer, welcoming applications from all individuals, including protected veterans and those with disabilities.



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