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Client Engagement Coordinator

2 months ago

Grand Rapids, Michigan, United States Spectrum Health System Full time

Position Overview:
The primary aim of this role is to enhance client retention and foster stronger connections with current employer groups, agents, and members by providing outstanding service that emphasizes prompt issue resolution and personalized support.

Key Responsibilities:
- Deliver exceptional service to ensure client satisfaction and loyalty.
- Build and maintain relationships with employer groups and agents.
- Address and resolve client inquiries and issues in a timely manner.
- Collaborate with internal teams to improve service delivery and client experience.

Qualifications:
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in client support or related fields is preferred.

About Spectrum Health System:
Spectrum Health System is dedicated to providing high-quality healthcare services and support to our clients, ensuring their needs are met with professionalism and care.