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Sales Director
2 months ago
At Gills Point S Tire and Auto Service, we are seeking a highly skilled Sales Manager to join our team. As a Sales Manager, you will play a critical role in driving the sales operations, including tire sales, auto parts, and repair services.
This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Sales Manager will oversee the service advisor team, develop sales strategies, and work closely with the service department to ensure a seamless customer experience.
The ideal candidate will have a strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience. They will also have the ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
Responsibilities:- Oversee and provide leadership to the service advisor team
- Train new advisors on proper procedures
- Coordinate and manage the workflow in the service area
- Assign tasks to other technicians to ensure efficient and timely completion of work
- Conduct quality control inspections to ensure that all services meet established standards
- Address and resolve any issues or concerns related to the quality of work
- Handle more complex customer inquiries or issues
- Provide expertise and recommendations to customers regarding services
- Ensure that safety protocols and guidelines are followed by all technicians
- Conduct regular safety meetings and promote a safety-conscious work environment
- Address and resolve the more complex technical issues related to services
- Collaborate with other leads/management to troubleshoot challenging problems
- Identify opportunities for process improvement and efficiency in service operations
- Responsible for implementing new procedures or best practices as appropriate
- Collaborate with management to provide input on service operations, performance evaluations, and team development
- High School Diploma or Equivalent
- Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
- TIA certification with company support and assistance
- Valid driver's license and acceptable driving record required
- 3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
- Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures
- Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
- Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
- Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)
- The ability to upsell services and products based on vehicle condition and customer needs
We offer a competitive salary, excellent training, and opportunities for career advancement. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.