Strategic Client Success Manager
2 weeks ago
The Strategic Client Success Manager (SCSM) acts as a dedicated ally to our clients, understanding their aspirations and developing a comprehensive insight into their objectives, primary business strategies, technical hurdles, and system configurations to ensure an exceptional experience.
Key Responsibilities:
- Build and maintain enduring relationships with assigned clients, aligning our solutions with their core business strategies; the SCSM is regarded by the client as their primary contact for all technical interactions.
- Collaborate closely with the Enterprise Account Manager (EAM) to pinpoint necessary strategic technical initiatives globally to meet overall sales objectives, with the client’s agreement.
- Coordinate with regional technical, training, and consulting teams to mobilize resources required for executing activities.
- Serve as the principal technical liaison for select accounts, adept at aligning customer technical needs with our solutions across various industry sectors.
- Work alongside the EAM to utilize appropriate technical resources to enhance our market presence, identifying opportunities to replace competitors, introduce new products, and expand user bases.
- Oversee all technical support operations, collaborating with local support managers to ensure quality standards are upheld.
- Engage in account-based marketing strategies to promote technology adoption and deployment.
- Participate in interdepartmental collaboration on product enhancements and competitive positioning.
- Lead qualification of opportunities and drive technical initiatives for complex engagements, advising on market analysis.
Qualifications:
- Educational Requirements: BS, MS, or PhD in Mechanical, Aerospace, Electrical Engineering, or a related discipline.
- Experience: Minimum professional experience in an engineering software environment: BS+8, MS+6, or PhD+3.
- Proficiency in relevant engineering software, with a solid understanding of our products and their applications in specific customer segments.
- Exceptional problem-solving abilities, strong communication skills, and fluency in English.
- Excellent organizational skills and a proactive approach to time management.
- Ability to travel domestically as required.
Our Commitment:
At Ansys, we are dedicated to fostering an inclusive environment that values diverse perspectives and backgrounds. We believe that innovation is driven by collaboration and a shared vision for the future.
Join Us:
Become part of a team that is committed to pushing the boundaries of technology and delivering transformative solutions that make a real impact.
-
Strategic Enterprise Client Success Manager
2 weeks ago
San Ramon, California, United States Five9 Full timeJob OverviewJoin our mission to enhance customer satisfaction and experience. Five9 is a premier provider of cloud-based contact center solutions, delivering innovative cloud technology to clients globally.Our commitment to our core values fosters a collaborative culture that encourages innovation, growth, and shared success. We celebrate diversity and...
-
Senior Client Success Strategist
2 weeks ago
San Jose, California, United States Akraya Full timeKey Competencies: Strategic Planning, Digital Marketing, Program Management, Customer Success, Executive Leadership. Contract Type: W2 Only (#LI-Remote) Compensation: $53.00 per hour on W2 Position Overview: As a Senior Client Success Strategist, you will play a crucial role in transforming customer experiences within the digital marketing sector. In this...
-
Client Success Account Executive
2 weeks ago
San Jose, California, United States Microsoft Corporation Full timeAs a Client Success Account Executive, you will serve as the primary delivery leader within our account team and a vital strategic ally to our clients. Your role encompasses the execution of our Client Success Agreements and the orchestration of cross-functional initiatives that deliver significant value to customers and facilitate transformative outcomes....
-
IT Client Success Manager
2 weeks ago
San Jose, California, United States Rosendin Electric Full timeJoin Our TeamAt Rosendin Electric, we are dedicated to fostering your professional development, whether you are a new graduate or an experienced expert in the field.As a part of our organization, you will enjoy a profound sense of ownership while collaborating with a recognized leader in the industry on some of the most significant and innovative projects...
-
Client Success Manager
2 weeks ago
San Francisco, California, United States YOPESO Vertriebsgesellschaft mbH Full timeClient Interaction: Engages with prospective clients to gather their technical and business needs, ensuring thorough information collection for effective solution crafting.Delivery Assurance: Establishes a solid delivery framework and suitable team organization that aligns with client expectations.Client Relationship Management: Serves as the intermediary...
-
Strategic Account Success Manager
2 weeks ago
San Francisco, California, United States Canary Technologies Full timeCanary Technologies is an innovative enterprise technology firm specializing in hospitality solutions designed to enhance operational efficiency and improve guest satisfaction. Our primary offerings replace outdated systems in the hospitality sector. Supported by prominent investors from Silicon Valley, including Y Combinator, Canary Technologies is relied...
-
Lead Client Success Manager
2 weeks ago
San Francisco, California, United States Endeavor Full timeThe OpportunityWe are seeking a Principal Customer Success Manager to become an integral part of our Customer Experience team at Endeavor. In this pivotal role, you will serve as a trusted advisor for our most significant clients, guiding them from the initial implementation phase through to renewal.Your ResponsibilitiesDevelop and nurture relationships with...
-
Strategic Customer Success Manager
1 week ago
San Ramon, California, United States Five9 Full timeJob OverviewJoin Five9 in enhancing customer satisfaction and experience. As a premier provider of cloud-based contact center solutions, we empower businesses globally with innovative cloud technology.Our commitment to our core values fosters a collaborative culture that encourages innovation, growth, and a shared journey. We celebrate diverse backgrounds...
-
Enterprise Client Success Manager
2 weeks ago
San Francisco, California, United States Truework Full timeAbout Truework:Truework is dedicated to fostering trust in every financial transaction. Our flagship product, Truework Income, grants access to essential employment and income data required for mortgage approvals, rental agreements, background checks, and more.We are revolutionizing a $5B+ sector, previously dominated by traditional credit agencies, by...
-
Senior Client Success Manager
2 weeks ago
San Diego, California, United States Miva, Inc. Full timeJob OverviewThe Account Management division is dedicated to assisting our clients throughout their post-sale experience. This encompasses delivering an exceptional interface with Miva, facilitating their growth in Gross Merchandise Value (GMV) through Miva's solutions, and consistently assessing their usage to enhance their online platforms.We are in search...
-
Client Success and Retention Manager
5 days ago
San Francisco, California, United States Fountain Full timeAbout the RoleFountain is seeking a highly skilled Director of Client Success and Growth to join our team. As a key member of our organization, you will be responsible for driving client success, growth, and retention through our Client Engagement Model.Key ResponsibilitiesClient Relationship Management: Develop and maintain strategic client relationships,...
-
Strategic Account Manager
3 days ago
San Jose, California, United States Amazon Full timeJob DescriptionJob Title: Manager, Customer Success, Strategic Account ServicesJob Summary:We are seeking a highly skilled and experienced Manager, Customer Success, Strategic Account Services to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.Key...
-
Client Success Specialist
1 week ago
San Francisco, California, United States A S S E M B L E D Full timeAbout AssembledAssembled is dedicated to developing innovative software solutions that enhance the effectiveness of customer support teams, which often comprise a significant portion of a company's workforce. Our workforce management platform is utilized by some of the most rapidly expanding and forward-thinking organizations globally, including notable...
-
Strategic Account Manager
2 days ago
San Jose, California, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Strategic Account Manager to lead a team of professionals responsible for the growth and development of key business relationships. As a key member of our team, you will be responsible for driving business objectives and developing strategies to achieve growth and a positive experience for our clients.Key...
-
Client Success Specialist
2 weeks ago
San Jose, California, United States Business Development Firm Full timeJob OverviewWe are seeking a dedicated Client Success Specialist to contribute to our latest initiative in collaboration with a leading technology company that is revolutionizing home internet solutions. This role is pivotal as we introduce innovative products to the market, focusing on enhancing customer experiences and satisfaction.Our organization prides...
-
Client Success Strategist
2 weeks ago
San Jose, California, United States Zscaler Full timeAbout ZscalerZscaler (NASDAQ:ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.With more...
-
Strategic Account Manager
2 days ago
San Jose, California, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Strategic Account Manager to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.Key ResponsibilitiesCoach, mentor, and develop a team of Strategic Account Managers to drive business growth and customer...
-
Client Success Specialist
2 weeks ago
San Francisco, California, United States A S S E M B L E D Full timeAbout AssembledAssembled is revolutionizing the way customer support teams operate, often comprising a significant portion of a company's workforce. Our advanced workforce management platform empowers some of the most dynamic and forward-thinking organizations globally, including notable names like Stripe, Etsy, and Robinhood, to efficiently schedule,...
-
Senior Manager, Strategic Client Relations
2 weeks ago
San Francisco, California, United States Linqia, Inc. Full timeLinqia is at the forefront of transforming influencer marketing into a measurable media channel, combining innovative technology with exceptional service to ensure our clients achieve guaranteed results. Our AI-driven platform, along with our dedicated team, empowers brands to maximize their influencer marketing strategies effectively.We pride ourselves on...
-
Client Success Strategist
2 weeks ago
San Diego, California, United States Splunk Full timePosition Overview:As a vital member of the Splunk Customer Success Team, the Customer Success Manager (CSM) plays a crucial role in guiding clients towards achieving their strategic objectives and maximizing the value derived from their investment in our solutions.Key Responsibilities:1. **Client Relationship Management:** - Own and nurture the overall...