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Client Success Account Executive
2 months ago
As a Client Success Account Executive, you will serve as the primary delivery leader within our account team and a vital strategic ally to our clients.
Your role encompasses the execution of our Client Success Agreements and the orchestration of cross-functional initiatives that deliver significant value to customers and facilitate transformative outcomes.
This position presents an opportunity for you to enhance your career trajectory, utilize your management skills, and deepen your expertise in cloud technologies and industry practices.
With a global workforce exceeding 17,000 employees, the Microsoft Customer Experience & Success (CE&S) organization is dedicated to strategizing, designing, and implementing a comprehensive customer experience.
Join CE&S and contribute to a future where clients choose us not only for our industry-leading products and services but also for our unique and cohesive customer experience.
This role offers flexibility, allowing you to work remotely up to 60% of the time.Microsoft's mission is to empower every individual and organization on the planet to achieve more.
As team members, we unite with a growth mindset, innovate to empower others, and collaborate to achieve our common objectives.
Every day, we build upon our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive both professionally and personally.
Required/Minimum Qualifications:
A Master's Degree in Business, Sociology, Psychology, Computer Science, or a related field AND a minimum of 3 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR a Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field AND a minimum of 4 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR equivalent experience.
Additional or Preferred Qualifications:
Prosci or equivalent certification. Project Management Institute (PMI) or equivalent Project Management certification. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure), along with relevant work experience within the customer industry.
A Master's Degree in Business, Sociology, Psychology, Computer Science, or a related field AND a minimum of 6 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR a Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field AND a minimum of 8 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR equivalent experience.
Microsoft is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you require assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please submit a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Customer Relationship Management- You will cultivate and establish relationships with key customer stakeholders to enable effective solution planning, delivery execution, and governance.
Account Planning– You will collaborate with Account team peers to facilitate discussions with customers that define and prioritize the strategic alignment between your customer's objectives and Microsoft's goals.
Opportunity and Pursuit Management– You will provide customer insights to sellers to assist them in identifying and generating opportunities.
Consumption and Delivery Execution– You will lead the delivery of Microsoft solutions and take ownership of team coordination that accelerates production-level consumption across solution areas to help our customers achieve their goals.
Technical Skilling– You will develop technical competency that supports customer advice, linking their business goals to Microsoft solutions.Employment type: Full-Time
Work site: Up to 50% work from home
Role type: Individual Contributor
Discipline: Customer Success Account Management
Profession: Customer Success
