Client Success Specialist

2 weeks ago

San Jose, California, United States Business Development Firm Full time
Job Overview

We are seeking a dedicated Client Success Specialist to contribute to our latest initiative in collaboration with a leading technology company that is revolutionizing home internet solutions. This role is pivotal as we introduce innovative products to the market, focusing on enhancing customer experiences and satisfaction.

Our organization prides itself on being a preferred partner in sales solutions, working alongside a client that is at the cutting edge of technological advancements. Our achievements stem from our team and the fundamental principles that have guided us:

  • Courage & Community: Embracing risks with a supportive team.
  • Work Ethic: A strong commitment to diligence and effort.
  • Tenacity: The belief that determination leads to success.
  • Vision: Transforming ideas into impactful realities.

As a Client Success Specialist, these core values will be integral to your daily activities, from the comprehensive training and mentorship we provide to every interaction with clients.

Key Responsibilities:

You will represent this exciting project as we lead the market with groundbreaking internet solutions, aiming to expand our client's market presence. Initially, you will undergo a thorough training program lasting two to four weeks, which includes classroom instruction, product knowledge sessions, and practical role-playing exercises.

Primary responsibilities include:

  • Identifying potential customers through a generated lead list to effectively expand a portfolio and establish a referral network.
  • Delivering engaging product demonstrations on the latest technological innovations in the market.
  • Fostering and maintaining positive relationships with all clients, even post-sale.
  • Participating regularly in ongoing training, virtual workshops, and collaborative brainstorming sessions.
  • Working alongside colleagues and industry partners to provide the most reliable and innovative sales solutions available.
  • Keeping detailed records of sales activities, including customer interactions, presentations delivered, orders processed, and any relationship management issues.

Essential Skills & Qualities:

  • Experience in sectors such as sales, technology, hospitality, retail, customer service, or other relevant client-facing roles.
  • Excellent communication and active listening abilities, along with a high degree of emotional intelligence and empathy.
  • Self-motivated with a strong ambition and passion for thriving in an entrepreneurial setting.
  • Exceptional relationship-building skills, with the ability to establish trust quickly.
  • Confidence and resilience are vital traits for success in this position.
  • Capability to set achievable and measurable goals and work towards them effectively.

This position requires in-office attendance, and daily commuting is necessary.

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