Client Success Manager

2 weeks ago

San Francisco, California, United States YOPESO Vertriebsgesellschaft mbH Full time

Client Interaction: Engages with prospective clients to gather their technical and business needs, ensuring thorough information collection for effective solution crafting.

Delivery Assurance: Establishes a solid delivery framework and suitable team organization that aligns with client expectations.

Client Relationship Management: Serves as the intermediary between the client and the organization, ensuring clear communication, shared understanding, and prompt task execution.

Business Development: Recognizes opportunities for additional services that could enhance client satisfaction, contributing to account expansion and overall client success.

Strategic Meetings: Initiates and engages in account-level strategic meetings with clients, focusing on aligning goals and objectives.

Performance Reporting: Prepares and presents progress reports to clients and senior management, offering insights into project status and account performance.

Team Leadership:

Development and Guidance: Fosters a positive and growth-oriented work environment. Provides ongoing feedback, supports professional growth, and conducts regular performance reviews, ensuring alignment with company values.

Performance Assessment: Conducts thorough performance evaluations, incorporating feedback from various team leaders. Delivers final calibration results and development plans for team members.

Compensation Strategy: Recommends and approves salary adjustments within established internal ranges, collaborating with relevant departments for exceptions.

Talent Acquisition: Works with the recruitment team to identify necessary skills, onboard suitable talent, and participates in the hiring process, ensuring operational fit.

Performance Improvement Plans: Develops and oversees improvement plans with HR support to address performance issues.

Team Integration: Facilitates the smooth integration of new hires into projects with assistance from project managers and HR consultants.

Project Oversight:

Operational Monitoring: Acts as the escalation point for project managers, overseeing project profitability and financial health.

Strategic Involvement: Intervenes tactically and strategically in daily operations as needed to maintain project progress and resolve challenges.

Resource Management: Ensures optimal resource allocation and utilization, balancing project demands with team capabilities.

Process Enhancement: Drives improvements and efficiencies in project execution, adopting best practices and innovative solutions.

Reporting and Analytics: Provides regular updates and detailed progress reports to clients and upper management, ensuring transparency and alignment with project objectives.

Additional Responsibilities:

Financial Oversight: Develops labor cost forecasts and budgets, monitors spending, and ensures financial goals are achieved.

Negotiation Skills: Leads negotiations within accounts to align with company objectives and market conditions.

Pre-Sales Collaboration: Works with the sales team to create compelling proposals and solutions for new client requests, focusing on client needs and project feasibility.

Required Skills and Qualifications:

Leadership Abilities: Demonstrated capability to lead, motivate, and develop high-performing teams.

Strategic Insight: Strong strategic mindset, with the ability to scale delivery units and manage complex projects.

Effective Communication: Excellent communication skills, enabling effective interaction with clients, team members, and executives.

Project Management Expertise: Proficient in project management methodologies, with a history of successful project delivery.

Financial Acumen: Strong financial management skills, including budgeting, forecasting, and oversight of financial performance.

Client Management Experience: Proven experience in managing client relationships and delivering solutions that meet or exceed expectations.

Technical Knowledge: Solid understanding of software development and delivery processes, with the ability to translate technical requirements into actionable project plans.

Negotiation Proficiency: Skilled in negotiation and conflict resolution, adept at navigating complex client interactions.

What We Offer

About Us:

We have been creating impactful products for nearly two decades with a growing team of over 150 professionals across multiple locations. Our mission is to develop software solutions that make a difference. Our team members are passionate individuals who are eager to innovate.

We believe that the best solutions emerge from effective collaboration among dedicated professionals within our agile teams. Built on trust, clarity, and integrity, we cultivate a learning culture that encourages personal growth, meaningful work, and community contribution.

Our Values:

● People - We empower individuals to grow professionally and find purpose in an open cultural environment. We believe that satisfied employees drive success.

● Transparency - We foster strong connections within our community and with our partners. We prioritize transparency in business to build trust and meaningful partnerships.

● Professionalism - We uphold the highest professional standards and continually challenge ourselves to deliver quality, secure, and high-performing software solutions.

Benefits:

• 24 days of annual leave and floating holidays

• Private health insurance through Regina Maria Medical Services

• Flexible benefits via the Up multibenefits platform

• Team-building events, both online and in-person

• Training and development opportunities with a dedicated budget

• Professional certification support

• Access to national and international conferences and tech talks

Join Our Team

Become a part of our team at Yopeso, collaborate with experts, drive innovation, and advance your career in a dynamic tech environment.

We are committed to innovating through technology.

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