Client Success Strategist

2 weeks ago

San Jose, California, United States Zscaler Full time
About Zscaler

Zscaler (

NASDAQ:
ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure.

The Zscaler Zero Trust Exchange is the company's cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.


With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations.

In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.


Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users.

Zscaler's purpose-built security platform puts a company's defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Overview

Position:
Client Success Strategist

Essential Qualifications:
Cyber Security and/or Network Security Experience


The Client Success Strategist will play a pivotal role in enhancing Customer Success, optimizing engagements, and identifying new business opportunities for clients by qualifying and nurturing relationships in our rapidly expanding enterprise.

Zscaler operates as a SaaS company within a high-growth sector that leverages the Annual Recurring Revenue (ARR) model to fuel its expansion.

Join us in advancing your career in the Cloud sector by assisting our clients in achieving their objectives.

Key Responsibilities

  • Take ownership of your accounts, advocating for and championing their needs within Zscaler.
  • Collaborate with cross-functional teams to ensure swift and efficient customer deployments.
  • Become a trusted advisor to your clients through regular monthly and quarterly interactions.
  • Engage with customers to comprehend and ensure their business goals are met.
  • Work closely with the Field Sales Team to identify expansion opportunities within your accounts.
  • Ensure that all stakeholders, including Operational, Management, and Director/CxO levels, recognize the value of the service.
  • As a trusted advisor, recommend strategies for clients to derive greater value from the service.
  • Stay informed about your customer's challenges and coordinate with cross-functional teams to achieve optimal outcomes.
Other duties as assigned

Minimum Qualifications


3+ years of experience in a customer-facing role, such as Solution Delivery, Practice Management, Customer Success Management, Technical Account Management, or Solutions Engineering.

2+ years of foundational knowledge in two or more of the following areas:

  • Cloud Services Architectures & Solutions
  • Web-based Security, Networking, & Infrastructure Solutions
  • A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
  • A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.

Compensation


Zscaler's salary ranges are benchmarked and determined by role and level. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations and could vary based on multiple factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.


Equal Opportunity Employer


Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

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