Operational Efficiency Analyst

2 weeks ago

Fresno, California, United States Houston Methodist Full time

Operational Efficiency Analyst

At Houston Methodist, the Operational Efficiency Analyst role is pivotal in enhancing hospital performance through comprehensive research, analysis, and the proposal of enhancements aimed at achieving operational excellence. This position plays a crucial role in driving organizational initiatives related to business process enhancement, change management, systems redesign, and solution innovation.

Key Responsibilities:

PEOPLE ESSENTIAL FUNCTIONS
Collaborates with frontline staff and operational leaders to pinpoint areas needing improvement. Engages effectively with end users, vendors, colleagues, and management on system-related matters. SERVICE ESSENTIAL FUNCTIONS
Works alongside stakeholders and other support teams to craft process solutions. Aids operational leaders in ensuring the accuracy, consistency, relevance, and timeliness of reported data and information. Provides education and training to clients on system usage and adaptation. QUALITY/SAFETY ESSENTIAL FUNCTIONS
Demonstrates effective time management skills to ensure prompt fulfillment of service and support requests from end users and team members. Utilizes system tools and reports to proactively assist end users and team members in achieving consistent data accuracy. Guarantees that all reported data and information are accurate, consistent, relevant, and timely. FINANCE ESSENTIAL FUNCTIONS
Identifies necessary financial and statistical information to support decision-makers, providing relevant, accurate, and timely insights. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Gathers and disseminates information through the exploration and integration of both external and internal databases and sources. Continuously contributes ideas and potential improvements to processes and procedures based on observations, experiences, and requests from end users. This job description is not exhaustive; the employee may also undertake other reasonably related business duties as assigned. Houston Methodist reserves the right to modify job duties and responsibilities as necessary.

Qualifications:

EDUCATION
A Bachelor's degree is required, with an additional four years of experience required in lieu of a degree. WORK EXPERIENCE
A minimum of three years of experience in decision support, clinical, or business operations; consideration may be given to Houston Methodist employees with two years of experience. Experience in training end users on system utilization is preferred. LICENSES AND CERTIFICATIONS - REQUIRED
N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the necessary skills and competencies to safely perform assigned tasks, as determined through ongoing assessments and evaluations. Proficient in speaking, reading, and writing in English to effectively perform essential job functions, particularly regarding activities impacting patient or employee safety. Ability to communicate effectively with patients, physicians, family members, and colleagues in a manner consistent with a customer service focus. Proven ability to train end users on system utilization is preferred. Basic understanding of system integration and interface processes. Fundamental problem-solving and data analysis skills. Strong communication and user documentation skills. Excellent customer service skills, ensuring customer expectations are met. Proficient in using email, Word, Excel, and PowerPoint applications. Skills in data analysis, export, manipulation, and problem resolution. Strong organizational skills with attention to detail. Ability to manage multiple priorities and assignments simultaneously. Knowledge of the Health Care Industry (Clinical, Finance/Accounting, Research) is preferred.

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