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Operational Efficiency Analyst

2 months ago

Fresno, California, United States Houston Methodist Full time

Operational Efficiency Analyst

At Houston Methodist, the Operational Efficiency Analyst role is pivotal in enhancing hospital operations through comprehensive research, in-depth analysis, and strategic recommendations aimed at achieving greater operational effectiveness. This position plays a crucial role in driving organizational initiatives related to business process enhancement, change management, systems redesign, and the development of innovative solutions.

Key Responsibilities:

PEOPLE ESSENTIAL FUNCTIONS
Collaborates with frontline staff and operational leaders to pinpoint opportunities for enhancement. Engages in effective communication with end users, vendors, colleagues, and management regarding system-related matters. SERVICE ESSENTIAL FUNCTIONS
Works alongside stakeholders and support departments to devise process improvement solutions. Aids operational leaders in ensuring that reported data is accurate, consistent, relevant, and timely. Provides education and training to clients on system usage and adaptation. QUALITY/SAFETY ESSENTIAL FUNCTIONS
Demonstrates proficient time management skills to ensure prompt fulfillment of service and support requests from end users and team members. Utilizes system tools and reports to proactively assist end users and team members in achieving consistent data accuracy. Guarantees that all reported data is accurate, consistent, relevant, and timely. FINANCE ESSENTIAL FUNCTIONS
Identifies necessary financial and statistical information to support decision-making and provides relevant, accurate, and timely insights. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Gathers and disseminates information through the exploration and integration of both external and internal databases and sources. Continuously contributes ideas and potential improvements to processes and procedures based on observations and experiences from end user support. This job description is not exhaustive; the employee may also undertake other reasonably related business duties as assigned. Houston Methodist reserves the right to modify job duties and responsibilities as necessary.

Qualifications:

EDUCATION
A Bachelor's degree is required, along with an additional four years of experience in lieu of a degree. WORK EXPERIENCE
A minimum of three years of experience in decision support, clinical, or business operations; consideration may be given to Houston Methodist employees with two years of experience. Experience in training end users on system utilization is preferred. LICENSES AND CERTIFICATIONS - REQUIRED
N/A

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the necessary skills and competencies to safely perform assigned tasks, as determined through ongoing assessments and evaluations. Proficient in speaking, reading, and writing in English to perform essential job functions, particularly those impacting patient or employee safety. Ability to communicate effectively with patients, physicians, family members, and colleagues in a customer service-oriented manner. Proven ability to train end users on system utilization is preferred. Basic understanding of system integration and interface processes. Fundamental problem-solving and data analysis skills. Strong communication and user documentation skills. Excellent customer service skills with a focus on meeting customer expectations. Proficient in using email, word processing, Excel, and PowerPoint applications. Skills in data analysis, export, manipulation, and problem resolution. Strong organizational skills with attention to detail. Ability to manage multiple priorities and assignments simultaneously. Knowledge of the Health Care Industry (Clinical, Finance/Accounting, Research) is preferred.