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Senior Applications Analyst

2 months ago

Fresno, California, United States Houston Methodist Full time

Job Summary:

Houston Methodist seeks a highly skilled Senior Applications Analyst to join our team. As a key member of our IT department, you will be responsible for providing expert-level support and configuration of assigned applications.

Key Responsibilities:

  • Assist and train customers and junior analysts on the operation and administration of systems.
  • Work with customers at all levels to enhance their understanding of available tools and improve operational efficiencies.
  • Proactively manage and troubleshoot issues within related IT teams and manage change.
  • Provide high-level administration of applications and ensure quality delivery of application availability.
  • Ensure services contribute to the successful accomplishment of the department's mission.

Requirements:

Essential Functions:

  • Act as liaison between work teams and departments.
  • Facilitate team and client meetings and deliver informative, well-organized presentations.
  • Serve as role model and mentor to other team members through both formal and informal methods.

Service Essential Functions:

  • Facilitate working group sessions with relevant departments to identify and drive requirements to improve business processes.
  • Set customer expectations, prioritize tasks, and deliver solutions on time.
  • Manage customer expectations and deliverables through meetings, phone calls, presentations, and written reports.

Quality/Safety Essential Functions:

  • Oversee and monitor multiple large-scale projects within multiple functional departments.
  • Establish project plans and objectives to ensure goal attainment within defined parameters.
  • Implement and support large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.

Finance Essential Functions:

  • Coordinate and provide problem resolution, technical analysis, costs, and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
  • Apply project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.

Growth/Innovation Essential Functions:

  • Seek out opportunities to remain relevant with regard to current and leading technologies.
  • Partners with team members to support a learning environment.
  • Participate in professional development and complete an Individual Development Plan (IDP).

Qualifications:

Education:

  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • Additional four years of experience in lieu of a bachelor's degree or licensed clinical or certified IT professional experience.

Work Experience:

  • Five years of experience in IT or clinical or business workflow required.
  • Experience supporting large-scale clinical, ancillary, or business environments.

Licenses and Certifications:

  • Certification appropriate to assigned application (e.g., Epic).

Knowledge, Skills, and Abilities:

  • Demonstrate skills and competencies necessary to safely perform the assigned job.
  • Sufficient proficiency in speaking, reading, and writing the English language.
  • Ability to effectively communicate with patients, physicians, family members, and co-workers.
  • Expert ability to troubleshoot system problems and engineer expert solutions.
  • Strong knowledge of project management methodologies and ability to apply them.
  • Strong knowledge of multidisciplinary clinical or business information systems.
  • Demonstrated leadership skills.