Guest Services Associate

3 weeks ago


Pittsburgh, Pennsylvania, United States Spring Hill Rehabilitation & Nursing Center Full time
Spring Hill Rehabilitation & Nursing Center - Front Desk Coordinator
Spring Hill Rehabilitation & Nursing Center is seeking a dedicated Full-Time Front Desk Coordinator for our facility. The Front Desk Coordinator will provide assistance to visitors, residents, staff, vendors, and regulatory agents upon their arrival and departure from the facility, as well as through phone communications. As the initial point of contact for the facility, it is crucial for the Front Desk Coordinator to create a welcoming and professional atmosphere.
Front Desk Coordinator Responsibilities:
  • Delivers exceptional customer service to all visitors, residents, staff, vendors, and regulatory agents who enter or reside at the facility; offers directions and/or escorts to help them navigate the premises.
  • Possesses comprehensive knowledge of all critical aspects of our facility operations.
  • Fosters a positive and professional rapport with all visitors, residents, staff, vendors, and regulatory agents.
  • Manages inventory and supplies for the concierge desk, including brochures and informational materials.
  • Collaborates effectively with all facility personnel and resources.
  • Handles phone calls by answering, screening, and directing them to appropriate staff or residents while maintaining a courteous and professional demeanor.
  • Receives and distributes mail, documents, packages, and courier deliveries.
  • Provides administrative and clerical support as needed.
  • Maintains organized filing and recordkeeping systems.
  • Keeps lobby areas tidy and presentable.
  • Updates and maintains the facility phone directory.
  • Sorts and distributes incoming mail and manages paystub distribution.
Front Desk Coordinator Qualifications:
  • Preferred experience in a receptionist role for at least 1 year.
  • Excellent verbal and written communication abilities.
  • A genuine desire to meet the needs of others in a dynamic environment.
  • Ability to interact effectively with all visitors and staff, both internal and external, with tact and diplomacy.
  • Must be capable of following instructions accurately.
  • Proficient in Microsoft Office Suite or similar software.
  • Strong organizational and follow-through skills.
Front Desk Coordinator Benefits:
  • Paid time off.
  • Referral program.
  • Employee discounts.
Front Desk Coordinator Schedule:
  • 8-hour shifts.
  • Full-time schedule - Monday to Friday.
  • Potential availability on weekends.
Spring Hill Rehabilitation & Nursing Center is an Equal Opportunity Employer.

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