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Guest Services Manager

2 months ago

Pittsburgh, Pennsylvania, United States Concord Hospitality Full time
Position Overview:

The Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences by overseeing front office operations. This position is responsible for managing the front desk team and ensuring that all guest interactions are handled with the utmost professionalism and care.

Key Responsibilities:
  • Deliver outstanding service to guests consistently.
  • Efficiently manage the check-in and check-out processes while maintaining a welcoming atmosphere.
  • Process guest communications, including mail and messages, following established protocols.
  • Acquire comprehensive knowledge of hotel staff, room configurations, pricing, amenities, and sales strategies.
  • Handle reservation requests with accuracy and efficiency.
  • Answer phone calls adhering to proper telephone etiquette standards.
  • Coordinate room blocking and manage special requests from guests.
  • Assist in monitoring room availability and support management in yield management strategies.
  • Ensure safe deposit handling is conducted in accordance with hotel policies.
  • Maintain a clean and organized lobby and front desk area.
  • Be well-versed in emergency and security protocols.

Compensation: $17/hr

Benefits for Full-Time Associates:
We offer competitive compensation packages. Full-time associates have access to a comprehensive benefits program, which includes medical, dental, and vision insurance, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, and discounted room rates at Concord-managed hotels. Opportunities for training, development, and career advancement are also available.

Why Choose Concord Hospitality?
Our organizational culture is built on five foundational Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize creating a positive work environment for our associates and are committed to hiring the best talent in the industry. At Concord, you will be part of a culture that values your contributions, and our Associate First policy reflects our commitment to your well-being and professional growth. We engage our associates through various enjoyable activities and initiatives that demonstrate our appreciation.

If you take pride in your work and are dedicated to exceeding guest expectations, we encourage you to consider this opportunity.

Equal Employment Opportunity: We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.