Guest Services Representative
2 days ago
The Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Key Responsibilities- Provide attentive, courteous, and efficient service to all guests
- Maximize room revenue and occupancy
- Process guest check-ins and check-outs
- Handle guest inquiries and resolve issues
- Maintain accurate records and reports
- Collaborate with other hotel departments to ensure seamless guest experience
- High school diploma or equivalent required
- College coursework in a related field helpful
- Experience in a hotel or related field preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks
- Basic computer skills and knowledge of hotel software
The Guest Services Agent will work in a fast-paced hotel environment, interacting with guests and colleagues throughout the day. The ability to work in a team-oriented environment and maintain a positive attitude is essential.
About Wyndham Hotels & ResortsWyndham Hotels & Resorts is the largest hotel franchisor in the world, with over 9,000 hotels in more than 80 countries. We offer a diverse range of hotel experiences, from economy to luxury, and are committed to providing exceptional service to our guests.
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