Guest Services Coordinator

2 weeks ago


Pittsburgh, Pennsylvania, United States Concord Hospitality Full time

Key Responsibilities:
  • Deliver exceptional service to all guests consistently.
  • Efficiently manage the check-in and check-out processes with a welcoming demeanor.
  • Process guest correspondence and messages according to established protocols.
  • Acquire comprehensive knowledge of hotel personnel, room configurations, pricing, amenities, and sales tactics.
  • Efficiently handle reservation inquiries.
  • Answer phone calls in line with professional telephone standards.
  • Allocate rooms and accommodate special requests.
  • Oversee room availability and assist the AGM and GM with revenue management and restrictions.
  • Manage guest safe deposit transactions according to set procedures.
  • Maintain a clean and inviting lobby and front desk area.
  • Possess a thorough understanding of emergency and safety protocols.

Compensation: $17/hour

Benefits for Full-Time Employees:

We provide competitive salaries. Full-time employees are eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, life insurance, short-term and long-term disability options, 401K plans, tuition reimbursement, discounted accommodations at Concord-managed properties, as well as training and development opportunities for career growth.

Why Choose Concord?

Our workplace culture is built on five core principles: Quality, Integrity, Community, Profitability, and Enjoyment. We prioritize creating a positive work environment for our employees and aim to recruit the best talent in the industry. At Concord, you will experience a culture that values your contributions, and our Associate First policy is integral to our operations. We engage our staff through various enjoyable activities to demonstrate our commitment to their well-being.

We seek individuals who take pride in their work, the hotel, and their employer, ensuring we surpass our guests' expectations. If you align with this vision, we encourage you to reach out to us.

If you are looking for a role that offers growth and the chance to be part of a dynamic team, this position may be a great fit for you. We are proud to be an equal opportunity employer and maintain a drug-free workplace.

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