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Guest Services Representative

2 months ago

Pittsburgh, Pennsylvania, United States Concord Hospitality Full time
Position Overview:
As a Guest Services Representative, you will play a pivotal role in ensuring our guests receive exceptional hospitality. Your proactive and attentive nature will significantly enhance the overall guest experience.

Key Responsibilities:
- Provide courteous and professional assistance to guests at all times.
- Maintain a high standard of service and hospitality throughout the hotel.
- Address guest concerns promptly and effectively, ensuring satisfaction in a timely manner.
- Process guest charges, manage payments, and adhere to cash handling protocols.
- Handle guest correspondence with utmost respect for privacy and professionalism.
- Stay informed about hotel brand initiatives and various programs, including travel specials.
- Communicate effectively with different departments regarding guest feedback and issues.
- Respond swiftly to incoming calls and assist lobby visitors and team members.
- Be knowledgeable about hotel safety and emergency procedures.

Why Join Us?
At Concord Hospitality, we value our associates and offer a supportive work environment. Full-time associates enjoy a competitive benefits package, including medical, dental, and vision plans, life insurance, disability options, 401K plans, tuition assistance, and discounted room rates at our managed hotels.

Our company culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are committed to providing a positive workplace where every associate is valued. Join us in creating memorable experiences for our guests while enjoying a fulfilling career with opportunities for growth and development.