Customer Service Representative

1 week ago


Le MesnilSaintFirmin, Hauts-de-France, United States Duravant Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Duravant. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through every interaction.

Key Responsibilities
  • Provide personalized customer service by understanding customer needs and providing solutions to meet their requirements.
  • Assist customers in identifying the correct parts and solutions for their needs, and process orders for prompt delivery.
  • Work with cross-functional teams to resolve customer issues and provide assistance where necessary.
  • Follow up on open quotes and process customer quotes and sales orders quickly for prompt delivery.
  • Develop and maintain strong relationships with customers as their primary point of contact.
Requirements
  • 2-5 years of experience in Inside Sales or Customer Service.
  • Associates degree preferred.
  • Experience with ERP Systems, Microsoft Office Suite, and Salesforce.
  • Ability to read blueprints and prior experience in a manufacturing environment.
What We Offer

We offer a comprehensive benefits package, education and training programs, and a performance-based rewards system. Our team is committed to a culture that promotes long-term career satisfaction and provides opportunities for personal and professional growth.

Located in a brand-new facility in Wood Dale, we are a manufacturer and supplier of integrated solutions and packaging equipment machinery. Our long-standing brands serve end customers in the consumer-packaged goods, food and beverage, industrial, and other markets.



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