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Customer Service Representative

2 months ago

Le MesnilSaintFirmin, Hauts-de-France, United States Ssgnetwork Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Customer Service Representative. As a key member of our organization, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships.

Key Responsibilities
  • Manage customer accounts, ensuring accurate and up-to-date information.
  • Develop and maintain positive relationships with customers through effective communication and issue resolution.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Process customer orders, payments, and other transactions in a timely and efficient manner.
  • Provide stock status, pricing, and shipping information to customers and internal stakeholders.
  • Contribute to team efforts by achieving sales and customer satisfaction goals.
Requirements
  • 2+ years of customer-facing experience in a fast-paced environment.
  • Strong call handling and active listening skills.
  • Experience with CRM systems and practices preferred.
  • Proficient in Microsoft Office applications.
  • Excellent written and verbal communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Capacity to learn and adapt to new processes and technologies.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and development.