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Customer Service Representative

2 months ago

Le MesnilSaintFirmin, Hauts-de-France, United States Duravant Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Duravant. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Order Processing: Process customer orders, quotes, and returns in a timely and accurate manner.
  • Communication: Communicate effectively with customers, internal teams, and external partners to ensure seamless service delivery.
  • Problem-Solving: Troubleshoot and resolve customer issues, working closely with cross-functional teams to find solutions.
  • Relationship Building: Develop and maintain strong relationships with customers, understanding their needs and preferences.
Requirements
  • 2-5 years of experience in customer service, sales, or a related field.
  • Associates degree or equivalent experience.
  • Proficiency in ERP systems, Microsoft Office Suite, and Salesforce.
  • Ability to read blueprints and understand machine components.
Work Environment

This is an office-based position with occasional visits to the manufacturing area. The incumbent must be able to sit, stand, walk, talk, or hear, and use hands to finger, handle, or touch objects or controls. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.