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Client Relations Coordinator

2 months ago

Phoenix, Arizona, United States Contexture Full time
Job Overview

Position Title: Client Relations Coordinator

Job Code: CRC

Reports To: Client Support Manager

Location: Remote

Employment Type: Full-time

Compensation: Starting Monthly Salary: $4,250

Classification: Non-Exempt

Risk Level: High

Position Summary: The Client Relations Coordinator plays a vital role within the Client Support team, delivering assistance to clients, partner organizations, and internal teams. This role encompasses a variety of responsibilities, including user setup, alert management, patient data uploads, and general support for portal usage. The position is designed to be hybrid, requiring flexibility to work both remotely and in-office as necessary. The Coordinator will manage multiple support tasks related to operational and project assistance.

Key Responsibilities:

  • Provide assistance through various channels including phone, email, and digital platforms.
  • Identify and resolve both technical and non-technical challenges.
  • Assist users with access issues to the platform.
  • Set up new users in the appropriate systems.
  • Address data access inquiries.
  • Prioritize incoming service requests and escalate when necessary.
  • Foster positive relationships with clients and stakeholders.
  • Document support interactions in the CRM system.
  • Process patient requests for opting in or out.
  • Handle Requests for Information (ROIs) from patients.
  • Resolve alert and migration issues.
  • Respond to support inquiries within established service level agreements.
  • Identify and communicate critical issues to ensure timely resolutions.
  • Adhere to standard help desk protocols.
  • Monitor call queues and outstanding requests.
  • Stay updated on system changes and enhancements.
  • Participate in after-hours support as part of an on-call rotation.
  • Carry out additional duties as assigned.

Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill essential responsibilities effectively. The following qualifications are essential:

  • Familiarity with helpdesk operations and protocols.
  • Strong analytical and organizational capabilities.
  • Exceptional written and verbal communication skills.
  • Meticulous attention to detail.
  • Ability to cultivate and maintain professional relationships with both internal and external parties.
  • Skill in managing competing priorities in a fast-paced environment.
  • Understanding of service ticketing systems.
  • Experience in customer service practices.
  • Capability to follow both verbal and written instructions.
  • Proficiency in Microsoft Office Suite and CRM software.

Education and Experience:

A minimum of 2 years of experience in operational support within health information technologies or customer service is required. A high school diploma or GED is mandatory, while a Bachelor's Degree in information technology, computer science, business administration, or a related field is preferred.

Work Environment:

The work environment is typically moderate in noise level. The role may require occasional after-hours availability and limited travel for client meetings or events.

Physical Requirements:

The physical demands of this position include frequent communication and movement within the office to access resources. The role requires the ability to remain stationary for extended periods and to operate office equipment.

Benefits: The organization offers a comprehensive benefits package. For further details, please inquire with Human Resources.

Contexture is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law.