Dining Service Professional

2 weeks ago


Hinckley, Minnesota, United States Grand Casino Full time

Summary

We are seeking a dedicated Dining Service Professional to provide exceptional dining experiences for our guests at Grand Casino. You will play a vital role in ensuring that every guest receives prompt, courteous, and professional service that exceeds expectations.

Essential Duties and Responsibilities

  • Deliver efficient and friendly service of food and beverages to guests, adhering to our established standards for excellence.
  • Maintain a clean and organized dining area, ensuring tables are properly set and ready for new guests.
  • Accurately process guest orders and payments, adhering to all cash handling procedures.
  • Demonstrate in-depth knowledge of our menus and offerings, utilizing suggestive selling techniques to enhance the guest experience.
  • Collaborate with team members to ensure a smooth and efficient operation, assisting with side work and opening/closing duties as needed.
  • Address guest inquiries and concerns promptly and courteously, resolving issues effectively and efficiently.
  • Promote a positive and respectful work environment by fostering teamwork and mutual respect among colleagues.

Qualifications

  • Previous experience in a similar role within a hospitality setting is preferred.
  • Completion of Alcohol Awareness Training (certification required within 2 months).

Skills and Attributes

  • Strong communication and interpersonal skills, with the ability to build rapport with guests.
  • Exceptional organizational and time management abilities, ensuring efficient service delivery.
  • A commitment to providing outstanding customer service and exceeding guest expectations.
  • Ability to work effectively as part of a team in a fast-paced environment.


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