Dining Service Professional
2 weeks ago
Summary
We are seeking a dedicated Dining Service Professional to provide exceptional dining experiences for our guests at Grand Casino. You will play a vital role in ensuring that every guest receives prompt, courteous, and professional service that exceeds expectations.
Essential Duties and Responsibilities
- Deliver efficient and friendly service of food and beverages to guests, adhering to our established standards for excellence.
- Maintain a clean and organized dining area, ensuring tables are properly set and ready for new guests.
- Accurately process guest orders and payments, adhering to all cash handling procedures.
- Demonstrate in-depth knowledge of our menus and offerings, utilizing suggestive selling techniques to enhance the guest experience.
- Collaborate with team members to ensure a smooth and efficient operation, assisting with side work and opening/closing duties as needed.
- Address guest inquiries and concerns promptly and courteously, resolving issues effectively and efficiently.
- Promote a positive and respectful work environment by fostering teamwork and mutual respect among colleagues.
Qualifications
- Previous experience in a similar role within a hospitality setting is preferred.
- Completion of Alcohol Awareness Training (certification required within 2 months).
Skills and Attributes
- Strong communication and interpersonal skills, with the ability to build rapport with guests.
- Exceptional organizational and time management abilities, ensuring efficient service delivery.
- A commitment to providing outstanding customer service and exceeding guest expectations.
- Ability to work effectively as part of a team in a fast-paced environment.
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