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Dining Service Associate

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Hinckley, Minnesota, United States Grand Casino Full time
Job Summary

We are seeking a highly skilled and customer-focused Dining Service Associate to join our team at Grand Casino. As a key member of our restaurant staff, you will be responsible for providing exceptional dining experiences to our guests, ensuring prompt and courteous service, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Food and Beverage Service: Take and fill drink orders, serve food and beverages, and maintain a clean and neat dining area.
  • Cash Handling and Security: Adhere to established cash handling control policies and procedures, and maintain a secure and safe environment for guests and staff.
  • Guest Service: Respond to guest inquiries, resolve issues promptly and courteously, and ensure guest satisfaction.
  • Teamwork and Communication: Collaborate with colleagues to achieve smooth and efficient service, and maintain open and respectful communication with guests and staff.
  • Sanitation and Safety: Maintain a clean and sanitary environment, adhering to established health regulations and protocols.
  • Knowledge and Compliance: Familiarize yourself with gaming and beverage regulations, and participate in ongoing training and education to ensure compliance.
Requirements
  • Previous Experience: One year of bartending and/or serving experience.
  • Certifications: Alcohol Awareness Training (Certification within 2 months required).
Competencies
  • Trust and Collaboration: Build trustworthy relationships with colleagues and guests, and demonstrate a commitment to teamwork and collaboration.
  • Organization and Flexibility: Prioritize tasks, manage multiple responsibilities, and adapt to changing situations and priorities.
  • Company Values: Embody the values of honesty, humility, truth, wisdom, love, respect, and bravery in your work and interactions.
  • Attendance and Scheduling: Arrive on time for scheduled shifts, schedule time off in advance, and demonstrate flexibility in scheduling and supporting colleagues.