Cafeteria Service Specialist
2 weeks ago
El Especialista en Servicio de Cafetería será responsable de servir, asistir, mantener y reabastecer las estaciones de atención al cliente en el área de servicio de la cafetería, incluyendo pero no limitado a la charcutería, la parrilla y la línea caliente, según se asigne. Preparar, porcionar e inventariar los artículos de comida de la charcutería. Asistir a los clientes.
Calificaciones:
Educación Mínima
Diploma de Escuela Secundaria o GED (Requerido)
Experiencia Laboral Mínima
1 año de experiencia en servicio de alimentos con atención directa al cliente (Requerido)
Habilidades/Conocimientos Requeridos
Cálculos Básicos (Adición, Sustracción, Multiplicación y División).
Capacidad para comprender instrucciones escritas y verbales.
Capacidad para comunicarse con una población diversa de clientes.
Capacidad para reabastecer el área de servicio según sea necesario con mínima supervisión.
Demuestra conocimiento de procedimientos y prácticas de seguridad.
Responsabilidades Funcionales
Atención al Cliente y Profesionalismo
- Recibir a los clientes de manera adecuada y mostrar disposición para satisfacer sus necesidades.
- Usar la identificación del empleado de manera visible y legible para todos los clientes.
- Conocer el menú diario y la información de la cafetería para informar a los clientes.
- Mantener una imagen profesional cumpliendo con las pautas de uniforme del departamento.
- Cumplir regularmente con los horarios de trabajo del departamento.
- Adherirse a todas las políticas y procedimientos del departamento.
- Preparar la línea con los utensilios apropiados.
- Seguir el plan de distribución y las instrucciones de alineación.
- Reabastecer alimentos y suministros de manera ordenada y segura de acuerdo con las pautas del departamento.
- Completar las necesidades de producción diarias según se asigne.
- Comunicar a la gerencia todos los problemas de calidad y disponibilidad de alimentos, estado del equipo, problemas de clientes y personal.
- Informar a la gerencia sobre problemas no resueltos de atención al cliente dentro de las 24 horas.
- Completar la documentación de control de calidad según se asigne.
- Preparar sándwiches, ensaladas y artículos de charcutería a pedido y/o según se asigne; preparar artículos de charcutería a granel según se asigne.
- Asistir en la preparación previa de parrilla o catering según sea necesario; porcionar cantidades apropiadas de alimentos.
- Preparar la barra de charcutería según el plan de distribución.
- Mantener y monitorear todas las temperaturas de los artículos alimenticios.
- Seguir las prácticas establecidas de manejo de alimentos de acuerdo con las pautas del departamento.
- Almacenar y etiquetar alimentos y suministros.
- Mantener los estándares del departamento, del hospital y de las agencias reguladoras.
- Limpieza del área de trabajo de acuerdo con las pautas del departamento.
- Completar tareas de limpieza especiales dentro del tiempo objetivo.
- Usar productos químicos de manera apropiada y almacenar los productos químicos de la manera adecuada.
Compromiso/Identificación Organizacional
- Anticipar y responder a las necesidades de los clientes; hacer seguimiento hasta que se satisfagan las necesidades.
- Demostrar un comportamiento colaborativo y respetuoso.
- Colaborar con todos los miembros del equipo para alcanzar los objetivos.
- Ser receptivo a las ideas y opiniones de los demás.
- Contribuir a un ambiente de trabajo positivo.
- Demostrar flexibilidad y disposición para el cambio.
- Identificar oportunidades para mejorar los procesos clínicos y administrativos.
- Tomar decisiones apropiadas, utilizando un buen juicio.
- Usar los recursos de manera eficiente.
- Buscar formas menos costosas de hacer las cosas.
- Hablar cuando los miembros del equipo parecen exhibir comportamientos o rendimientos inseguros.
- Validar y verificar continuamente la información necesaria para la toma de decisiones o documentación.
- Detenerse ante la incertidumbre y tomarse el tiempo para resolver la situación.
- Demostrar comunicación verbal y escrita clara, precisa y oportuna.
- Promover activamente la seguridad para pacientes, familias, visitantes y compañeros de trabajo.
- Prestar atención a los detalles importantes, practicando Detenerse, Pensar, Actuar y Revisar para auto-verificar el comportamiento y el rendimiento.
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