Service Engineer for Bioprocess Solutions

2 weeks ago


Philadelphia, Pennsylvania, United States Repligen Full time
Position Overview


The Field Service Engineer (FSE) plays a crucial role in the installation, maintenance, and servicing of Repligen's innovative products, including XCell AR, Spectrum TFF filtration, and ARTeSYN Chromatography and TFF systems across various locations.


The FSE is tasked with delivering both remote and on-site assistance, collaborating closely with sales and product management teams to address customer requirements effectively.

Key Responsibilities

  • Provide comprehensive service support, encompassing repairs and preventive maintenance for equipment, while meticulously documenting all service activities.
  • Conduct installations and training sessions on equipment, software, and related accessories, ensuring to report any issues, orders, and required parts.
  • Execute Site Acceptance Testing (SAT) on Repligen products at customer locations worldwide.
  • Schedule and perform necessary preventative maintenance on equipment.
  • Tackle problem-solving tasks, which may involve resolving mechanical or software issues, addressing operating system bugs, and reinstalling software or hardware as needed.
  • Enhance customer satisfaction by identifying their needs and providing effective solutions that often exceed expectations.
  • Maintain clear communication both internally and externally, documenting actions taken, scheduling future maintenance needs, and fulfilling other engineering responsibilities.
  • Provide phone support to customers and service personnel regarding equipment performance and service part ordering.
  • Document and disseminate technical information concerning resolutions to field issues, hardware and software modifications, and product quality enhancements.
  • Review service manuals to ensure they are accurate and up-to-date.
  • Determine appropriate preventative maintenance procedures, service parts kits, and schedules to guarantee ongoing equipment upkeep.
Qualifications

  • Bachelor's Degree or completion of a Technical School program in Electronics.
  • A minimum of 5 years of experience in the repair, maintenance, and installation of equipment utilized in scientific instruments, laboratories, or bioprocess environments.
  • Demonstrated electronic and mechanical aptitude.
  • Commitment to maintaining professional and technical knowledge.
  • Strong written and verbal communication skills.
  • Ability to draft and implement Standard Operating Procedures (SOPs) and work instructions.
  • The role may require up to 50% travel within Europe and occasional global travel.


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