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Customer Relations Representative
2 months ago
Position Overview:
As a pivotal member of our team, the Customer Service Associate plays a crucial role in delivering exceptional service to our clients. You will engage with customers to understand their inquiries, assess their requirements, and provide timely support.
Training and Development:
Our comprehensive training program equips Customer Service Associates with essential business strategies and the expertise needed for career advancement within Aurora Ripple Enterprises. We emphasize leveraging individual strengths while adhering to client sales protocols.
Key Responsibilities:
In this entry-level role, you will utilize a lead-based system to connect with customers. Your primary goal during each interaction will be to:
- Welcome and qualify customers
- Recommend appropriate solutions
- Close sales effectively
It is vital for our Customer Service Associates to embody hospitality, professionalism, empathy, and active listening skills.
Safety Commitment:
We prioritize the health and safety of our team and customers by adhering to all relevant health guidelines during customer interactions.
Administrative Duties:
Ensure accurate completion and submission of product sales and service order forms, maintaining strict confidentiality and privacy standards.
Continuous Improvement:
We encourage our associates to assess and enhance our onboarding and training processes, aiming to strengthen customer relationships and optimize the sales cycle.
Collaboration:
Work collaboratively with fellow Customer Service Associates to establish achievable outreach and sales objectives.
Core Values:
Exemplify our company values in every interaction with customers, colleagues, and clients.
Qualifications:
To thrive in this role, candidates should possess:
- 1-2 years of experience in customer service, sales, or a client-facing role
- Strong communication and problem-solving abilities, particularly beneficial for those with retail or hospitality backgrounds
- A commitment to excellence and a proactive approach to challenges
- A belief in making a positive impact, whether through direct customer engagement or community involvement
- A results-oriented mindset while upholding integrity and values
This is a full-time, in-office opportunity. We are seeking local candidates who are ready to contribute to our mission.
