Telecommunications Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused Telecommunications Customer Service Representative to join our team at ES Solutions Firm. As a Telecommunications Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving sales growth for our clients.
Key Responsibilities:
- Provide top-notch customer service to clients via phone, email, and chat, ensuring timely and effective resolution of their inquiries and concerns.
- Develop and maintain in-depth knowledge of our products and services to effectively communicate their features and benefits to clients.
- Research and identify new business opportunities to expand our client base and increase sales revenue.
- Collaborate with cross-functional teams to develop and implement sales strategies and tactics that drive business growth.
- Stay up-to-date on industry trends and competitor activity to ensure our clients remain competitive in the market.
Requirements:
- High school diploma or equivalent required; 1-2 years of experience in customer service or sales preferred.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Proficiency in Microsoft Office and other productivity tools.
What We Offer:
- A dynamic and supportive work environment that fosters growth and development.
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and advancement within the company.
- A collaborative and inclusive team culture that values diversity and inclusion.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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