Customer Service Representative

4 weeks ago


College Park, Maryland, United States Reginald Belcher - State Farm Agent Full time
Job OverviewAs a valued member of the Reginald Belcher - State Farm Agent team, you will play a crucial role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of our community members.

We are seeking a dedicated and customer-focused individual who is eager to make a positive impact. If you are a team player with excellent communication skills and a proactive approach to problem-solving, we encourage you to apply. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package, including hourly pay plus commission/bonus, paid time off, and health benefits.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular follow-ups and personalized service.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, identifying their needs and preferences.
  • Collaborate with other agency team members to ensure seamless communication and efficient service delivery.
Requirements
  • Dedication to customer service and a passion for helping others.
  • Excellent communication and interpersonal skills to effectively relate to customers and team members.
  • Proactive approach to problem-solving and a willingness to learn and grow.


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