Customer Account Representative

4 weeks ago


College Park, Maryland, United States Aurora Ripple Enterprises Full time

Aurora Ripple Enterprises is a leading consulting firm specializing in telecommunication-based sales and marketing. As a Customer Account Manager, you will play a crucial role in helping our clients maximize their profitability and brand exposure through innovative revenue capabilities.

We are seeking a self-motivated and results-driven Customer Account Manager to join our team. Your primary responsibility will be to execute our marketing and sales directives, serving as the brand's face and voice. You will build quality relationships with new clientele, maintain existing customer accounts, and contribute to the increase of quarterly and annual production of new sales and customer acquisitions.

Key Responsibilities:

  • Engage in direct communication with customers, providing expert product knowledge and educating them on their desired product inquiries.
  • Research target markets to identify and engage with new and existing customers, bolstering our sales pipeline.
  • Collaborate with other Customer Account Managers to communicate the features and benefits of specific products/services based on individualized needs.
  • Address objections and answer questions throughout the sales process in a prompt, effective, and professional manner.
  • Attend regular product training sessions with other CSR team members and upper-level management.

Requirements for Success:

  • A High School Diploma or equivalent is required.
  • 1-2 years of experience in a customer service or sales role is highly recommended.
  • Excellent communication skills, both verbal and nonverbal.
  • A tenacity and desire for growth and knowledge.
  • A driven mindset with impeccable time management skills and a superior work ethic.
  • A positive and professional demeanor while working with other CSRs and customers.

This is a full-time, in-office position based in the Greater DC area. We are looking for candidates who are local to the area and able to start immediately.



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