Airport Customer Service Representative

4 weeks ago


College Park, Maryland, United States ABM Industries Full time

Job Summary:

The Airport Customer Service Representative will provide exceptional customer service to passengers within the terminal, answering questions and providing directions. This role requires excellent communication skills and the ability to handle customer complaints in a professional manner.

Key Responsibilities:

  • Assist passengers with general questions and provide directions within the terminal
  • Handle customer complaints in a professional and courteous manner
  • Work with foreign travelers as a translator when necessary
  • Manning the baggage service office for arriving passengers
  • Assist passengers with inquiries about delayed or lost baggage
  • Process delayed, damaged, and set up delivery of baggage claims

Requirements:

  • Must be 18 years of age or older
  • Must be able to lift to 70 lbs
  • Must meet all requirements to receive the required airport SIDA badge and Customs Seal (if applicable)

Preferred Qualifications:

  • Customer Service Experience
  • 1 year of similar work experience


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