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Customer Service Representative

1 month ago

College Park, Maryland, United States Avis Budget Group Full time
About the Role

We are seeking a passionate and energetic Customer Loyalty Representative to join our Avis Budget Group team. As a key member of our airport operations team, you will play a vital role in delivering exceptional customer service to our frequent and premiere customers.

Key Responsibilities
  • Process rentals for loyalty program members, offering them products and services to enhance their travel experience.
  • Provide excellent customer service to improve customer satisfaction and loyalty.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in on-the-job training to develop skills and knowledge.
What We Offer
  • Competitive bi-weekly hourly wage plus commission/incentive (unlimited earnings).
  • On-the-job training and development opportunities.
  • Paid time off and medical, dental, and other insurance benefits.
  • Flexible spending account opportunity to contribute up to $270 for public transportation or parking expenses.
  • Retirement benefits (401k) and employee discounts on car rentals and Avis/Budget cars.
Requirements
  • High School Diploma (or equivalent).
  • Valid Driver's License.
  • Basic computer skills (typing, data entry).
  • Engaging personality and effective verbal communication skills.
  • Willingness to work outdoors and flexibility to work all shifts.
  • Ability to sit, stand, and type for prolonged periods and drive a variety of vehicles.
  • Must be 18 years of age and legally authorized to work in the United States.
Preferred Qualifications
  • 6 months retail customer service experience in a fast-paced environment.
About Us

Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget, and Zipcar. We are shaping the future of our industry and want you to join us in our mission to deliver exceptional customer experiences.