Customer Engagement Specialist

2 months ago


College Park, Maryland, United States Serene Marketing Inc. Full time

Serene Marketing Inc. is a dynamic customer acquisition firm focused on assisting our clients in broadening their customer reach and fostering growth. We excel in creative outreach methodologies and solutions that link brands with prospective customers. As a Client Support Representative, you will be instrumental in establishing and nurturing robust relationships with clients while promoting positive interactions that contribute to customer acquisition success.

Key Responsibilities of the Client Support Representative:

  • Work collaboratively with various teams, including marketing, customer service, and operations, to guarantee smooth execution of campaigns.
  • Engage proactively with clients to comprehend their needs, preferences, and challenges.
  • Deliver outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.
  • Assist in maintaining precise and current sales records, customer databases, and campaign documentation.
  • Diagnose issues, identify solutions, and coordinate with internal teams to ensure prompt resolution.
  • Spot opportunities for upselling and cross-selling additional services that align with clients' goals and requirements.
Qualifications for the Client Support Representative:
  • Demonstrated experience in client relations, account management, or a comparable role.
  • Exceptional interpersonal, communication, and negotiation skills.
  • Strong problem-solving capabilities and a solution-focused mindset.
  • Proficient in utilizing CRM software and other relevant tools.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Adaptability and resilience in a fast-paced and changing environment.
  • A commitment to client satisfaction and a genuine interest in facilitating others' success.


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