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Guest Relations Coordinator

2 months ago

New York, New York, United States RHS WINE LLC Full time
Exciting Opportunity at RHS WINE LLC

We are looking for dedicated hosts to enhance our team at RHS WINE LLC. This role offers a unique chance to collaborate with enthusiastic hospitality experts in a company that prioritizes the development and success of its Team Members. Our mission is to deliver remarkable experiences for all our patrons.

Key Responsibilities:

  • Exhibit a high standard of hospitality and professionalism with all Team Members and guests.
  • Safeguard the privacy of guests and Team Members at all times.
  • Greet and seat guests, ensuring they feel at ease while they wait.
  • Foster and maintain personal relationships with existing members.
  • Demonstrate proactivity, resourcefulness, and composure when addressing challenges.
  • Possess comprehensive knowledge of menu offerings, table arrangements, and seating allocations.
  • Support opening and closing procedures effectively.
  • Manage reservations for private events and dining experiences.
  • Assist fellow team members to uphold high service standards and operational effectiveness.
  • Communicate professionally with internal staff and guests.
  • Ensure cleanliness and proper stocking of facilities.
  • Provide assistance to the concierge team as required.

Qualifications:

  • Previous experience in a door team role within a fine dining or hotel environment.
  • Positive demeanor, strong sense of responsibility, and ownership of duties.
  • Passion for crafting unforgettable experiences for guests.
  • Ability to maintain composure and positivity in high-pressure situations.
  • Exceptional attention to detail and strong communication abilities.
  • Team-oriented with reliability, punctuality, and professionalism.
  • Proficient in Microsoft Office and computer skills.
  • Exhibit a strong work ethic, urgency, and effective prioritization.
  • Fluency in written and spoken English.
  • Able to lift and maneuver items weighing up to 30 pounds safely.
  • Capable of standing for extended periods and performing repetitive tasks.
  • All employees must adhere to applicable health mandates.

RHS WINE LLC is committed to equal opportunity employment, ensuring fair consideration for all applicants regardless of race, color, religion, gender, or other protected characteristics.