Assistant Guest Relations Manager

1 month ago

New York, New York, United States Cipriani Full time
Job Title: Assistant Guest Relations Manager

Job Summary:

We are seeking a highly skilled and experienced Guest Relations Manager to join our team at Cipriani. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our VIP guests.

Key Responsibilities:

* Assist the Director of Front Office with daily operations and ensure seamless guest check-in and check-out processes.
* Coordinate with the housekeeping team to ensure accurate room allocations for VIP guests.
* Manage and analyze VIP profiles, reservations, and reports using Opera PMS to ensure rooms are accurately booked and assigned.
* Create and maintain high-profile relationships while satisfying VIP guest needs and ensuring an attentive and memorable stay.
* Acknowledge and execute any special reservations, room assignments, or requests from guests.
* Manage and support butlers and front desk staff to provide a smooth and polished guests' arrival experience.
* Serve as the main point of contact for VIP guests and ensure hotel departments are aware of any special requests or requirements.
* Collaborate with other hotel departments to ensure guests receive a seamless and enjoyable experience.
* Maintain inventory of guest amenities and ensure room standards are met and maintained upon arrival.
* Identify and resolve any guest requests, complaints, or inquiries in a timely and professional manner.
* Review, maintain, and respond to any guest feedback or complaints virtually and in person.
* Ensure compliance with brand standards, hotel policies, and guest service procedures.

Requirements:

* Bachelor's degree in hospitality management, business administration, or a related field.
* At least 5 years of experience in the luxury hospitality industry, particularly in a front office or guest service role.
* Specialization in VIP guests, with a great understanding of amenity programs.
* Sales-oriented mindset with a goal-driven approach to achieving targets and maximizing revenue.
* Strong interpersonal skills with the ability to communicate effectively and professionally with guests, colleagues, and management.
* Excellent organizational skills and attention to detail with the ability to multitask and prioritize tasks in a fast-paced environment.
* Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
* Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems.

Physical Requirements:

* Ability to stand for extended periods and work in a fast-paced environment.
* Endurance to withstand long hours of standing, walking, and repetitive motions.
* Lift and carry objects weighing up to 30 pounds.
* Flexibility to bend, stoop, reach, and perform physical tasks.
* Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.

About Cipriani:

Cipriani is an equal opportunity employer committed to providing a diverse and inclusive work environment. We are a luxury hospitality company dedicated to delivering exceptional guest experiences and exceeding our guests' expectations.

How to Apply:

If you are a motivated and experienced Guest Relations Manager looking for a new challenge, please submit your application to join our team at Cipriani.

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