Assistant Guest Relations Manager
3 weeks ago
We are seeking a highly skilled and experienced hospitality professional to join our team as an Assistant Guest Relations Manager at Cipriani. This role plays a crucial part in delivering exceptional guest experiences and ensuring the highest standards of customer service.
Key Responsibilities:- Assist the Director of Front Office in managing daily operations and ensuring seamless guest experiences.
- Coordinate with the housekeeping team to allocate rooms for VIP guests and ensure their needs are met.
- Provide warm and professional greetings to guests, ensuring a memorable experience from arrival to departure.
- Manage and analyze VIP profiles, reservations, and reports using Opera PMS to ensure accurate room assignments and guest satisfaction.
- Create and maintain high-profile relationships with guests, exceeding their expectations and ensuring a loyal customer base.
- Acknowledge and execute special requests, room assignments, or reservations from guests, demonstrating a commitment to excellence.
- Collaborate with other hotel departments to ensure a seamless and enjoyable experience for guests, including housekeeping, engineering, food and beverage, reservations, and sales.
- Maintain inventory of guest amenities, ensuring room standards are met and maintained upon arrival.
- Identify and resolve guest requests, complaints, or inquiries in a timely and professional manner, ensuring guest satisfaction and loyalty.
- Review, maintain, and respond to guest feedback or complaints virtually and in person, demonstrating a commitment to continuous improvement.
- Ensure compliance with brand standards, hotel policies, and guest service procedures to maintain the highest standards of customer service.
- Participate in training and development programs to improve job skills and knowledge, staying up-to-date with industry trends and best practices.
- A bachelor's degree in hospitality management, business administration, or a related field is preferred.
- At least 5 years of experience in the luxury hospitality industry, particularly in a front office or guest service role, is usually required.
- Specialization in VIP guests, with a great understanding of amenity programs.
- Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue.
- Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude.
- Proficiency in basic computer skills, including knowledge of scheduling software and point-of-sale systems.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required.
- Commitment to upholding the highest standards of customer service, professionalism, and integrity.
- Ability to stand for extended periods and work in a fast-paced environment.
- Endurance to withstand long hours of standing, walking, and repetitive motions.
- Lift and carry objects weighing up to 30 pounds.
- Flexibility to bend, stoop, reach, and perform physical tasks.
- Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
Cipriani is an equal opportunity employer.
-
Guest Relations Manager
3 weeks ago
New York, New York, United States IHMS LLC. Full timeJob Title: Guest Relations ManagerJob Summary:The Guest Relations Manager is responsible for ensuring that all guests have a memorable and enjoyable experience at our hotel. This includes managing the front desk, handling guest complaints, and coordinating with other departments to provide exceptional service.Key Responsibilities:Manage the front desk and...
-
Guest Relations Manager
4 weeks ago
New York, New York, United States IHMS LLC. Full timeJob Title: Guest Relations ManagerJob Summary:We are seeking a highly skilled Guest Relations Manager to join our team at IHMS LLC. The successful candidate will be responsible for managing all aspects of the Guest Relations function, ensuring exceptional customer service and exceeding guest expectations.Key Responsibilities:Lead and manage the Guest...
-
Guest Relations Manager
4 weeks ago
New York, New York, United States Sempre Oggi Full timeGuest Relations ManagerSempre Oggi is seeking an experienced and passionate Guest Relations Manager to join our growing team. As a key member of our team, you will be responsible for building strong relationships with our guests and ensuring their experience is exceptional.Key Responsibilities:Manage reservations and guest bookings to ensure seamless...
-
Guest Relations Manager
2 weeks ago
New York, New York, United States Sempre Oggi Full timeGuest Relations ManagerSempre Oggi is seeking an experienced and passionate Guest Relations Manager to join our growing team. As a key member of our team, you will be responsible for building strong relationships with our guests and ensuring their experience is exceptional.Key Responsibilities:Manage reservations and guest bookings to ensure seamless...
-
Guest Relations Ambassador
2 weeks ago
New York, New York, United States The Mark Full timeGuest Relations AgentWe are seeking a highly motivated and detail-oriented Guest Relations Agent to join our team at The Mark. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.Key Responsibilities:Provide prompt and courteous assistance to guests...
-
Freelance Public Relations Account Manager
4 weeks ago
New York, New York, United States Trust Relations Full timeJob Title: Freelance Public Relations Account ManagerJob SummaryTrust Relations is seeking a highly skilled Freelance Public Relations Account Manager to join our dynamic team. As a key member of our team, you will be responsible for executing innovative publicity campaigns in the consumer lifestyle space, including consumer brands, fashion, luxury, travel,...
-
Guest Relations Coordinator
4 weeks ago
New York, New York, United States Major Food Group LLC Full timeJob SummaryWe are seeking a highly skilled Guest Relations Coordinator to join our team at Major Food Group LLC. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless communication between guests and staff.Key ResponsibilitiesManage reservation books for all MFG restaurants and...
-
Guest Relations Ambassador
1 month ago
New York, New York, United States The Mark Full time{"title": "Guest Relations Agent", "description": "Deliver Exceptional Guest ExperiencesWe are seeking a highly motivated Guest Relations Agent to join our team at The Mark. As a key member of our hospitality team, you will be responsible for providing personalized service to our guests, ensuring their stay with us is nothing short of exceptional.Key...
-
Guest Relations Representative
4 weeks ago
New York, New York, United States Publicis Groupe Full timeJob Title: Guest Relations RepresentativeWe are seeking a highly organized and detail-oriented Guest Relations Representative to join our Facilities Management team. As a key member of our team, you will be responsible for ensuring a clean, well-stocked, and professional-looking office environment is presented to our agency customers and external...
-
Guest Relations Representative
4 weeks ago
New York, New York, United States Publicis Groupe Full timeJob Title: Guest Relations RepresentativeJoin Publicis Groupe, a leading global communications company, as a Guest Relations Representative. In this role, you will be part of the Facilities Management team, responsible for maintaining a clean, well-stocked, and professional-looking office environment for our agency customers and external clients/visitors.Key...
-
Guest Relations Coordinator
2 months ago
New York, New York, United States Vic's Full timePosition OverviewAt Vic's, we pride ourselves on our culinary excellence rooted in authentic Italian traditions, focusing on artisanal pasta and pizza crafted with locally sourced ingredients.We are in search of a skilled **Guest Relations Coordinator** who thrives in dynamic environments and radiates positive energy.Our ideal candidates are responsible,...
-
Guest Relations Associate
4 weeks ago
New York, New York, United States HYATT Hotels Full timeJob Summary:At Hyatt Hotels, we're committed to delivering exceptional guest experiences. As a Guest Relations Agent, you'll play a vital role in ensuring our guests feel valued and cared for. This involves handling incoming calls, providing accurate information, and resolving any issues that may arise.Key Responsibilities:Respond to guest inquiries and...
-
Guest Relations Host
2 days ago
New York, New York, United States Open Road Auto Group Full timeJob Title: Guest Relations HostAt Open Road Auto Group, we are seeking a highly skilled Guest Relations Host to join our team. As a Guest Relations Host, you will be the first point of contact for our customers, providing exceptional customer service and ensuring a positive experience for all visitors.Key Responsibilities:Maintain confidentiality of company...
-
New York, New York, United States Trust Relations Full timeJob Title: Freelance Public Relations Senior Account ExecutiveTrust Relations is seeking a highly skilled Freelance Public Relations Senior Account Executive to join our dynamic team. As a remote Freelancer (1099 contractor), you will be responsible for executing innovative publicity campaigns in the consumer lifestyle space, including consumer brands,...
-
Guest Relations Coordinator I Regional
1 week ago
New York, New York, United States Caesars Entertainment Full timeCaesars Entertainment Harrah's Atlantic City [Customer Service Representative] As a Guest Relations Coordinator at Caesars Entertainment, your responsibilities will include: Ensuring the precise and timely entry and monitoring of all guest inquiries and communications;Delivering online assistance in the realm of customer service through diverse...
-
New York, New York, United States Trust Relations Full timeJob Title: Senior Account ExecutiveWe are seeking a highly skilled and experienced Senior Account Executive to join our dynamic team at Trust Relations. As a Senior Account Executive, you will be responsible for executing innovative publicity campaigns in the consumer lifestyle space, including consumer brands, fashion, luxury, travel, food, and home.Key...
-
Kitchen Operations Manager
3 weeks ago
New York, New York, United States Guest Services Full timeKitchen Supervisor Job DescriptionAt Guest Services, we are seeking a highly skilled and experienced Kitchen Supervisor to join our team. As a key member of our culinary team, you will be responsible for overseeing all back of house operations in the kitchen and ensuring a satisfactory dining experience for our guests.Key Responsibilities:Set up and maintain...
-
Guest Services Manager
3 weeks ago
New York, New York, United States Holland America Group Full timeJob Title: Guest Services ManagerJoin the Holland America Group team as a Guest Services Manager, where you will be responsible for delivering exceptional guest experiences and ensuring seamless operations on board our ships.Key Responsibilities:Guest Satisfaction: Maintain a constant awareness of all factors related to guest services and functions, ensuring...
-
Cook - Monday to Friday, No Weekends
3 weeks ago
New York, New York, United States Guest Services Full timeJob SummaryThe Cook assists the Chef or General Manager by preparing, cooking, and serving food. This role is responsible for maintaining a clean and safe kitchen environment, adhering to food safety guidelines, and providing excellent customer service.Essential FunctionsPrepare and cook food items according to recipes, daily menus, and supervisor...
-
Cook - Monday to Friday
3 weeks ago
New York, New York, United States Guest Services Full timeJob SummaryThe Cook is a key member of our culinary team, responsible for preparing and serving food to our guests. This role requires a strong attention to detail, excellent communication skills, and the ability to work well under pressure.Essential FunctionsPrepare and cook food items according to recipes, daily menus, and supervisor instructions.Clean and...