Customer Service Representative
15 hours ago
{"h1": "Customer Service Representative Job Description", "p": "At AmeriPro Roofing, we are seeking a highly skilled Customer Service Representative to join our Account Management team. As a key member of our team, you will be responsible for ensuring a seamless customer experience from initial contact to project completion. Your primary focus will be on building strong relationships with homeowners, addressing their concerns, and providing exceptional service.
Responsibilities:
* Follow up with insurance companies for approval confirmation
* Follow up on jobs where paperwork turned into the office is not filled out correctly
* Follow up on jobs turned into the office that are placed on hold/cancelled to get the jobs back on track
* Process updates/Account Balance/Closing calls
* Collections
* Make 100+ outbound calls
* Properly document the file about any workmanship concerns for review
* Obtain and discuss Summaries (insurance approval document)
* Build rapport and trust with Homeowners (Under Promise and Over Deliver)
* Use our in-house CRM Buildfly
* Use Microsoft Excel and Microsoft Word
* Achieve daily and weekly goals
Requirements:
* Minimum 2-4 years' experience in Customer Service preferred
* 2-3 years' experience in Account Management strongly preferred
* 1-3 experience in Collections and Negotiation
* Bilingual in Spanish strongly preferred
* Strong resolution skills on escalated calls
* Previous management experience preferred not required
* Basic computer skills, typing, 45-60 wpm, proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.)
* Effective time management & prioritization skills
* Excellent communication & interpersonal skills
* Previous experience using CRM strongly preferred
* Quick learning, energetic, passionate, positive, and self-motivated individuals
Why Work for AmeriPro Roofing?
AmeriPro Roofing has been recognized as a national top volume contractor by Roofing Contractor Magazine and has earned the highest level of roofing manufacturer accreditations such as Owens Corning Platinum PreferredTM and GAF Master EliteTM; joined by only a small handful of contractors throughout the country Our growth potential is similar to our standards, which are through the roof, as we rapidly expand our market area in 40 locations across 19 states Our company thrives on the mindset of being able to help the communities we service to obtain proper restoration to protect everyone's largest investments, their homes Our proven success model and continued growth create the perfect career for professionals looking for a young and growing company with individual growth potential ", "h2": "What We Offer
* $42,000 - $52,000 / year (based on experience)
* Bonus Opportunities ($5K + annually)
* Full Insurance Benefits (Blue Cross Blue Shield)
* Paid Time Off
* 401K plan with 4% employer match
* Hybrid Work from Home (after 90 days)
* Company Paid Holidays
* Training and Development
* Hours (in office) 8:30am -5:00 pm M-F
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Apply now and take the first step towards a rewarding career with AmeriPro Roofing"}
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