Customer Service Representative

17 hours ago


Downers Grove, Illinois, United States Timken Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Timken. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, or chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Minimum 5 years of customer service experience, preferably in a manufacturing or technical environment.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A commitment to diversity, equity, and inclusion.


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