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Technical Support Specialist

2 months ago

Irving, Texas, United States Mechdyne Full time
Job Title: On-Site Technical Support Specialist III

Mechdyne is a leading provider of innovative audio, visual, and information technologies. We serve a global client base, including Fortune 500 companies, in various fields and industries. To ensure our clients succeed, we offer comprehensive, customized solutions that include AV/IT hardware integration, technical services, software, and consulting.

This position requires attention to detail and excellent customer service skills while ensuring up-time and functionality of installed technology are not affected. The chosen candidate will be located at our client's facility, supporting advanced collaboration systems for industry professionals who rely on this equipment to make business decisions.

Responsibilities:
  • Work with cutting-edge technology, including video conferencing, audio conferencing, computing equipment, streaming video, meeting space control systems, and facilities integration.
  • Test and evaluate new technology and methods of implementation for everyday and new-to-market devices.
  • Collaborate with specialists at client facilities to ensure they can make immediate and critical decisions using the technology without worrying about down-time and functionality.
  • Support end-users in utilizing audio-visual technology to share ideas and collaborate with their fellow teammates.
  • Assist with project management activities, such as overseeing small integration projects.
  • Grow professionally through ongoing training, certification programs, and continued learning.
  • Enjoy variety in your work, including elements of customer service and interaction, equipment setup, troubleshooting, and repair.
  • Provide regular tracking and reporting in the issue resolution software system.
Qualifications:
  • 5+ years of audio-visual support experience.
  • Hands-on experience in audio-visual hardware troubleshooting.
  • Experience in video conferencing systems troubleshooting, maintaining, and installing.
  • Experience with ticketing and issue tracking.
  • Solid and demonstrable experience and skill in building client relationships.
  • Excellent customer-facing skills.
  • Experience in supporting conference room meetings and end-users.
  • Ability to develop and present teaching material for end-users who require training.
  • Ability to work during the week, plus occasional nights and weekends.

Mechdyne offers a dynamic work environment with competitive salaries and a generous benefits package, including performance incentives. Our selection process includes personality and aptitude assessments to ensure top candidates are added to our team.

We are an Equal Opportunity/Affirmative Action Employer and are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.