Automotive Technical Support Specialist

4 weeks ago


Irving, Texas, United States Omega Holdings Full time

At Omega Holdings, we're seeking a highly skilled Automotive Technical Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving issues related to automotive parts.

The ideal candidate will have a strong background in automotive diagnosis and repairs, excellent communication skills, and the ability to multi-task in a fast-paced environment. Proficiency in Microsoft Suite and the ability to learn new software are also essential.

Key Responsibilities:

  • Providing technical support to customers via phone, email, and chat
  • Diagnosing and resolving customer issues related to automotive parts
  • Collaborating with the product team to improve the quality of our tools and solutions
  • Developing technical expertise of Omega's wide range of automotive products

Requirements:

  • Excellent communication and problem-solving skills
  • Experience in automotive diagnosis and repairs
  • Proficiency in Microsoft Suite
  • Ability to work in a fast-paced environment


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