Technical Support Specialist

4 weeks ago


Irving, Texas, United States Abbott Laboratories company Full time

About the Role

As a Technical Support Specialist at Abbott Laboratories company, you will play a critical role in providing remote technical support to customers and field personnel for diagnostic products, instruments, and assays.

Key Responsibilities

  • Troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue.
  • Manage and resolve basic to moderately complex customer issues via remote technology such as instrument screen sharing and AbbottLink.
  • Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer issues using technical information such as Operation Manuals and Knowledge Management.
  • Utilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.
  • Demonstrate ability to recognize and document product performance trends within the quality system by using the Global Service Reports.

Requirements

  • 3 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.
  • Bachelor's Degree in Medical Technology.

What We Offer

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.



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