Technical Support Specialist
4 weeks ago
About the Role
As a Technical Support Specialist at Abbott Laboratories company, you will play a critical role in providing remote technical support to customers and field personnel for diagnostic products, instruments, and assays.
Key Responsibilities
- Troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue.
- Manage and resolve basic to moderately complex customer issues via remote technology such as instrument screen sharing and AbbottLink.
- Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer issues using technical information such as Operation Manuals and Knowledge Management.
- Utilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.
- Demonstrate ability to recognize and document product performance trends within the quality system by using the Global Service Reports.
Requirements
- 3 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.
- Bachelor's Degree in Medical Technology.
What We Offer
- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
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