Technical Support Specialist with MSP Expertise
1 week ago
- Identify, investigate, and resolve technical challenges
- Design IT solutions tailored to client requirements
- Address support inquiries through various channels
- Document and monitor issues for prompt resolution
- Provide support for hardware and software in LAN environments
- Troubleshoot issues related to LAN/WAN hardware and software
- Configure software applications and cloud services
- Coordinate repair schedules
- Set up servers and workstations effectively
- Support LAN/WAN applications for both onsite and remote users
- Assist in data recovery and backup processes
- Manage imaging for PCs and laptops
- Conduct proactive evaluations of LAN/WAN systems
• Strong work ethic and organizational capabilities
• Eagerness to learn and inquire
• Commitment to confidentiality
• Self-driven with effective time management
• Ability to work collaboratively while being independent
• Exceptional customer service and communication skills
• Proficient in systems administration
• Experience in Windows environments and remote assistance
• Strong analytical and problem-solving skills
• Capacity to thrive in a fast-paced setting
• Ability to interact effectively with diverse individuals
• Capable of making decisions that affect the organization
• Physically fit to handle heavy equipment and perform various tasks
• Minimum of 5 years in Technology Support or 3 years with a Managed Service Provider
About NETincNETinc is a distinguished Managed Service Provider and Technical Support firm dedicated to delivering exceptional customer service. Our commitment to quality has been unwavering since our inception. We emphasize individual growth and continuous improvement, fostering a positive and solution-focused work culture.
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